Cannot Load exisitng copy of Office XP?

[officeuser]

I have recently purchase a new emachine laptop and tried unsuccessfully to load my existing copy of Office XP? It wont get past the product key? Any suggestions. I did call the computer company and they suggested it was a liscening conflict and gave me a number that is no longer in service! There does not seem to be anywhere on the microsoft site that offers suggestions on this problem. Thanks

 

[John Inzer]

I have recently purchase a new emachine laptop and tried
unsuccessfully to load my existing copy of Office XP? It
wont get past the product key? Any suggestions. I did
call the computer company and they suggested it was a
liscening conflict and gave me a number that is no longer
in service! There does not seem to be anywhere on the
microsoft site that offers suggestions on this problem.
Thanks

===================================
First, look very carefully at the characters in the
product key. B can easily be mistaken for 8 and
a 6 can be mistaken for a lower case b.

If that's not the problem...have a look at the following
KB article:

(823570) How to Obtain a New Product Key
for Office Program Setup
http://support.microsoft.com/?kbid=823570

 

[Cerridwen]

I have recently purchase a new emachine laptop and tried
unsuccessfully to load my existing copy of Office XP? It wont get
past the product key? Any suggestions. I did call the computer
company and they suggested it was a liscening conflict and gave me a
number that is no longer in service! There does not seem to be
anywhere on the microsoft site that offers suggestions on this
problem. Thanks

If your Office XP is OEM (was supplied with another system) then you
/cannot/ install it on your new system. An OEM licence is /permanently/ tied
to the system it came with and /cannot/ be transferred _under any
circumstances_. If this is the case (and it sounds like it may very well be)
then you'll just have to purchase Office again.

Mind you, that laptop won't last long enough for you to have much use out of
it. You didn't do much research before purchase, did you? Just bought the
cheapest you could find. Oh well, you'll realise your mistake soon enough.