cannot send email through outlook 2002

V

Vincent Colonnelli

When trying to send an email , I get cannot send encrypted
email . there are no certificates found
 
S

suresh

OL2002: Unable to send encrypted email when offl
(SOX020313700153)
TITLE: OL2002: Unable to send encrypted email when offl
[SOOPENV ]
Encryption continued to work; however, [2002 -
W_2660 ]
ID: SOX020313700153 CRT:Mar 13 2020 MOD:Mar 13 2020
STS:Cust

<><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
<><><><><><><><><><>
*** Problem Description ***
Encryption continued to work; however, for one user it is
not working when he
is offline. He can send encrypted mail when online.



You are able to send encrypted messages when connected to
the Exchange Server,
but when you attempt to send encrypted mail when offline,
you receive the
following error:



Encryption Problems



Microsoft Outlook had problems encrypting this message
because the

following recipients had missing or invalid
certificates, or conflicting or


unsupported encryption capabilities:



(recipient's name)



Continue will encrypt and send the message but the
listed recipients

may not be able to read it.


<><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
<><><><><><><><><><>

*** Resolution *** 03/13/2002 05:43:55 PM cherryc
The Offline Address Book may need to be redownloaded to
your machine.



1. Exit Outlook.

2. Rename the collection of .oab files in the user's
\application data path.

3. Start Outlook online.

4. On the Tools menu point to Send/Receive and then click
Download Address
Book.

5. After the address book has been downloaded try to send
an encrypted message
(while still online).

6. If you are successful with the online sending of an
encrypted message, exit
Outlook.

7. Start Outlook offline.

8. Verify that you can send an encrypted message.

<><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
<><><><><><><><><><>



OL2002 Unable to Send/Receive Email Certificates
(SOX030228700021)
TITLE: OL2002 Unable to Send/Receive Email Certificates
[ ]
**Problem** Outlook 2002 [2002 -
W_2660 ]
ID: SOX030228700021 CRT: Feb 28 2003 MOD: Feb 28
2003 STS:Customer Verified

<><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
<><><><><><><><><><>
*** Problem Description ***
When attempting to send a Encrypted e-mail message to a
Recipient in the same
Exchange Server organization, you receive the following
error:
"Microsoft Outlook had problems encrypting this message
because the following
recipients had missing or invalid certificates, or
conflicting or unsupported
encryption capabilities"

When he following is true:

The Recipient has been issued more than one Digital ID
and has since had those IDs
revoked or expired. They have not used Publish To GAL
since receiving their latest
Certificate.

CAUSE:
======
Invalid information exists in the directory for that
recipient. Certificates
issued by a Certificate Server are automatically
published to the Active Directory
in the UserCertificate value. Users may publish a self-
signed value to
UserSMIMECertificate.
To verify this, open the problem peerson's Global Address
List entry - use the
Address Book for this - and then click the Add
to "Personal Address Book" button.
This will open a new Contact. Click the Certificates tab
on the Contact. If any
certificates are present, verify that they are not Valid
or currently in use..

<><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
<><><><><><><><><><>
*** Resolution *** Feb 28 2003 7:11AM larrymei



RESOLUTION:
===========
1. On the Tools menu, click Options and click Security.
2. In the Security Settings drop down box, ensure that
the correct Security
Profile for the Digital ID that you wish to use is
selected (and configured
correctly - click Settings to verify). 3. Click the
Publish To GAL button.

This will republish the correct Certificate to the GAL to
ensure that users are
addressing you with the correct Digital Certificate.


<><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
<><><><><><><><><><>
 
Top