Cannot sync with iCal

B

Bruce Truax

I just purchased a Motorola RAZR phone and I would like to sync both my
contacts and my Calendar items. I am able to get the contacts to sync with
Address book and then with the phone (although to get it started is like
starting an old English sports car, you have try try multiple times until it
runs smooth and then there are no problems). But no matter what I do I
cannot get iCal to sync. Entourage creates the Entourage calendar in iCal
but no information shows up in iCal (Version 2.0.5).

I have tried the instructions on the MS website and deleted the contents of
the SyncServices folder and the renabled syncing but still no luck.

I am running 10.4.11 and Entourage 11.3.6. Any ideas on how to get this to
work?

Bruce Truax
 
C

Corentin Cras-Méneur

Bruce Truax said:
But no matter what I do I
cannot get iCal to sync. Entourage creates the Entourage calendar in iCal
but no information shows up in iCal (Version 2.0.5).
Click to expand...

Did you try to disable, then re-enable synching in the Entourage
preferences??

Corentin
 
C

Corentin Cras-Méneur

Bruce Truax said:
Multiple times with no luck.
Click to expand...


You could try to check in the COnsole to see if there is something
weird. Leopard has a nice tool to check synchronization issues, but it's
not available for Tiger anymore :-(

Corentin
 
B

Bruce Truax

You could try to check in the COnsole to see if there is something
weird. Leopard has a nice tool to check synchronization issues, but it's
not available for Tiger anymore :-(
Click to expand...

I am getting a lot of the following types of messages which look suspicious:

2007-12-01 06:27:38.100 SyndicationAgent[6570] WARNING:
BestCalendarDateFromString - can't interpret: 'Fri 30 Nov 2007 23:05:23
-800'
2007-12-01 06:57:40.804 SyndicationAgent[6574] WARNING:
BestCalendarDateFromString - can't interpret: 'Sat 01 Dec 2007 01:03:32
-800'

Does this mean anything?

Bruce
 
C

Corentin Cras-Méneur

Bruce Truax said:
2007-12-01 06:27:38.100 SyndicationAgent[6570] WARNING:
BestCalendarDateFromString - can't interpret: 'Fri 30 Nov 2007 23:05:23
-800'
2007-12-01 06:57:40.804 SyndicationAgent[6574] WARNING:
BestCalendarDateFromString - can't interpret: 'Sat 01 Dec 2007 01:03:32
-800'

Does this mean anything?
Click to expand...

It could mean that the corresponding events are corrupted and preventing
the sync....


Corentin
 
B

Bruce Truax

I suspect you are right. What can I do to fix the problem? Do I need to
delete all events from my Calendar and start from scratch? That would be
very inconvenient.

Bruce



Bruce Truax said:
2007-12-01 06:27:38.100 SyndicationAgent[6570] WARNING:
BestCalendarDateFromString - can't interpret: 'Fri 30 Nov 2007 23:05:23
-800'
2007-12-01 06:57:40.804 SyndicationAgent[6574] WARNING:
BestCalendarDateFromString - can't interpret: 'Sat 01 Dec 2007 01:03:32
-800'

Does this mean anything?
Click to expand...

It could mean that the corresponding events are corrupted and preventing
the sync....


Corentin
Click to expand...
 
C

Corentin Cras-Méneur

Bruce Truax said:
I suspect you are right. What can I do to fix the problem? Do I need to
delete all events from my Calendar and start from scratch? That would be
very inconvenient.
Click to expand...


Indeed,
What I had in mind was rather to delete the few entries that are
corrupted (tracking them down with the information in the Log) to see if
it fixes the problem,

Corentin
 
B

Bruce Truax

Corentin,

While I like your suggestion there is nothing in the log file which points
to a specific event

Here is another hint. Perhaps this one will be more enlightening. Here are
some errors which popped up today. When I opened iCal Microsoft Sync
Services became active and these messages popped up the log. Can you decode
them for me? Do they point to a specific event which I can delete?

2007-12-04 18:15:00.593 Microsoft Sync Services[1404] An uncaught exception
was raised
2007-12-04 18:15:00.594 Microsoft Sync Services[1404] you referenced the
following records (in a relationship) but did not actually push them:
("105575.Event")
2007-12-04 18:15:00.594 Microsoft Sync Services[1404] *** Uncaught
exception: <ISyncInvalidRecordException> you referenced the following
records (in a relationship) but did not actually push them: ("105575.Event")
2007-12-04 18:27:21.192 Microsoft Sync Services[1486] An uncaught exception
was raised
2007-12-04 18:27:21.192 Microsoft Sync Services[1486] you referenced the
following records (in a relationship) but did not actually push them:
("105575.Event")
2007-12-04 18:27:21.192 Microsoft Sync Services[1486] *** Uncaught
exception: <ISyncInvalidRecordException> you referenced the following
records (in a relationship) but did not actually push them: ("105575.Event")
 
C

Corentin Cras-Méneur

Bruce Truax said:
Corentin,
Click to expand...

Hi Bruce,
While I like your suggestion there is nothing in the log file which points
to a specific event
Click to expand...

Well did you have any specific event on the two dates cited in your
previous post:
2007-12-01 06:27:38.100 SyndicationAgent[6570] WARNING:
BestCalendarDateFromString - can't interpret: 'Fri 30 Nov 2007 23:05:23
-800'
2007-12-01 06:57:40.804 SyndicationAgent[6574] WARNING:
BestCalendarDateFromString - can't interpret: 'Sat 01 Dec 2007 01:03:32
-800'



Here is another hint. Perhaps this one will be more enlightening. Here are
some errors which popped up today. When I opened iCal Microsoft Sync
Services became active and these messages popped up the log. Can you decode
them for me? Do they point to a specific event which I can delete?

2007-12-04 18:15:00.593 Microsoft Sync Services[1404] An uncaught exception
was raised
2007-12-04 18:15:00.594 Microsoft Sync Services[1404] you referenced the
following records (in a relationship) but did not actually push them:
("105575.Event")
Click to expand...

well I'm unsure what 105575.Event refers to. It could be the event
ID....but I'm not 100% sure.

Clearely, if it is the case, this event has serious problems syncing.

Corentin
 
B

Bruce Truax

Solved!!!

Since it was not possible to determine which event 105575.event referred to
I started deleting all past events. Once I got the right one everything
appeared in iCal.

Bruce

Bruce Truax said:
Corentin,
Click to expand...

Hi Bruce,
While I like your suggestion there is nothing in the log file which points
to a specific event
Click to expand...

Well did you have any specific event on the two dates cited in your
previous post:
2007-12-01 06:27:38.100 SyndicationAgent[6570] WARNING:
BestCalendarDateFromString - can't interpret: 'Fri 30 Nov 2007 23:05:23
-800'
2007-12-01 06:57:40.804 SyndicationAgent[6574] WARNING:
BestCalendarDateFromString - can't interpret: 'Sat 01 Dec 2007 01:03:32
-800'



Here is another hint. Perhaps this one will be more enlightening. Here are
some errors which popped up today. When I opened iCal Microsoft Sync
Services became active and these messages popped up the log. Can you decode
them for me? Do they point to a specific event which I can delete?

2007-12-04 18:15:00.593 Microsoft Sync Services[1404] An uncaught exception
was raised
2007-12-04 18:15:00.594 Microsoft Sync Services[1404] you referenced the
following records (in a relationship) but did not actually push them:
("105575.Event")
Click to expand...

well I'm unsure what 105575.Event refers to. It could be the event
ID....but I'm not 100% sure.

Clearely, if it is the case, this event has serious problems syncing.

Corentin
Click to expand...
 
C

Corentin Cras-Méneur

Bruce Truax said:
Solved!!!

Since it was not possible to determine which event 105575.event referred to
I started deleting all past events. Once I got the right one everything
appeared in iCal.
Click to expand...

Well I'm glad you fixed it :)
(though I guess an AppleScript could have told you which event was
105575),


Corentin
 
B

Bruce Truax

How could I have done this with an applescript. I would like to have the
information for future reference.

Bruce
 
C

Corentin Cras-Méneur

Hi Bruce,
How could I have done this with an applescript. I would like to have the
information for future reference.

Bruce
Click to expand...

you can try something like that:

tell application "Microsoft Entourage"
set thestart to start time of event id 105575 as string
display dialog thestart
end tell


This will give you the start time of the event. Looking into the
Entourage AppleScript dictionary, you can see all other parameters you
could display and you could modify this very simple script to have it
display anything you want about the event.

Corentin
 
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