Cannot Transfer Entourage Database to New Computer

M

Michael Jardine

I got a new computer and am trying to transfer my Entourage "Main Identity"
database to the new computer. Someone told me to simply copy the Database
to the same location in the new computer. However I get this error message:

"This identity cannot be opened with this version of Entourage"

It is the same version as the one that I previously used. Any suggestions?
Thanks
 
B

Barry Wainwright [MVP]

I got a new computer and am trying to transfer my Entourage "Main Identity"
database to the new computer. Someone told me to simply copy the Database
to the same location in the new computer. However I get this error message:

"This identity cannot be opened with this version of Entourage"

It is the same version as the one that I previously used. Any suggestions?
Thanks
Click to expand...

You probably have not applied all the office updates to the new computer.

Use the 'check for updates' command under the help menu of any office app.
 
M

Michael Jardine

You probably have not applied all the office updates to the new computer.

Use the 'check for updates' command under the help menu of any office app.
Click to expand...

You're absolutely right thanks! It might be helpful if the error message
said "check to make sure you have the latest updates."

:)
 
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