Cannot view HTML messages

  • Thread starter AnAmericanInDublin
  • Start date
A

AnAmericanInDublin

I have 3 Mac clients using OS X and Office 2004 that have all suddenly
started experiencing the same problem. When opening HTML format messages
using Entourage, the body of the message appears to be blank. If they open
the same messages using Outlook or Outlook Web Access, the messages appear
normally.

We have checked the 'display complex HTML' settings, and they are turned on.
The Office Update has been run on the client side, and the mail server
(Exchange 2003 SP2) is fully patched.

Any assistance would be greatly appreciated.
 
P

Paul Williams

Have you (or your IT dept!) "suddenly started" using a proxy server?

If so, this is a bug with Entourage.

P.
 
D

David McNeely

I am having the same problem. Although it seems only from some people that
are sending from Outlook on an XP, not all messages are affected.

-David
 
S

Steve Hearn

See the thread "Problem viewing HTML in Entourage". I'm experiencing the
same problem. Appears to be an Exchange bug since the html it's creating is
wrong.

Steve

I have 3 Mac clients using OS X and Office 2004 that have all suddenly
started experiencing the same problem. When opening HTML format messages
using Entourage, the body of the message appears to be blank. If they open
the same messages using Outlook or Outlook Web Access, the messages appear
normally.

We have checked the 'display complex HTML' settings, and they are turned on.
The Office Update has been run on the client side, and the mail server
(Exchange 2003 SP2) is fully patched.

Any assistance would be greatly appreciated.
Click to expand...


------------------------------------------------
Steve Hearn
:: FileMaker 7 & 8 Certified Developer ::
Manager, FileMaker Development
CoreSolutions Development Inc.
Web Site: http://www.coresolutions.ca
London: (519) 641-7727 - Toronto: (416) 410-8649
 
A

AnAmericanInDublin

Good catch Steve, not sure how I missed the other thread.

Anyone experiencing this problem should follow the thread mentioned by Steve
below, as it contains much better detail and a very accurate description of
the cause and effect.

Tim Toles
AnAmericanInDublin
 
M

mark.planoclark

See the thread "Problem viewing HTML in Entourage" for a possible
workaround...
 
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