Can't assign right name to outgoing mail

K

Kate3

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Hi, my outgoing messages are being sent using the right name from the 'From' drop down box but they are being received by others with the name 'Administrator Adminstrator'. Have changed settings in Entourage/Account Settings and have rung provider. Can anyone help?
 
W

William Smith [MVP]

Hi, my outgoing messages are being sent using the right name from the
'From' drop down box but they are being received by others with the
name 'Administrator Adminstrator'. Have changed settings in
Entourage/Account Settings and have rung provider. Can anyone help?
Click to expand...

This could be a problem on your side of the message or the recipient's.

First, make sure your "Me" contact record information is correct. Switch
to the Address Book view and make sure information in there about you is
correct.

Second, make sure your information is correct under Tools -->
Accounts... Double-click your account and check.

If this is all correct then your recipient may have your contact
information listed incorrectly.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
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Twitter: follow <http://twitter.com/meck>
 
K

Kate3

thanks, Bill. Your first suggestion was right. Too easy - thanks for taking the time to answer my question.
cheers,
Kate
 
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