can't delete file in outbox

[L.J.]

One of my friends accidently sent a big file :38MB from Outlook 2003. (has
XP operation system installed)
After that, she can't send or receive the emails.
The file now is in the sent section" of the Outbox: 12/16/2005 10:54PM.
And when she shutdown Outlook 2003, the message pop up:

"There are still e-mail messages in your Outbox. Would you like to exit
anyway?"

Then it displays in how many seconds Outlook 2003 will shutdown:

"Existing in .seconds" (displays the number of seconds)

The strang thing is the file also is in outbox and she can't delete it
either.

Any solution? Thanks!

Regards,

L.J

 

[Vince Averello [MVP-Outlook]]

Take a look here, it may help:
http://www.howto-outlook.com/Faq/messagestuckinoutbox.htm

 

[L.J.]

Thanks for the prompt reply.
However I already checked the solution, but it does not apply.
I forgot to mention that after the situation that my friend created with
the Outbox has caused her computer to have an icon in the bottom right-hand
corner saying: "Microsoft is offline", that may be a reason she can't send
out email.
How can she reset the Microsoft online. (her computer has a network with
another computer)

L.J

 

[Vince Averello [MVP-Outlook]]

Check the File menu to see if the "Work Offline" option is checked