Can't download messages into Entourage 2001

I

info

I cannot download messages onto Entourage because it says my password
is not
right. I can access my messages via the server but cannot download into

Entourage 2001. Entourage loads via Classic MAc on a systemX. I have
checked,
deleted, re-entered all account information on the server as well as
Entourage. I can send messages from Entourage. The server says settings
are
correct. I searched the Knowledge Base for problems downloading, error
messages, error message numbers. I have received the following error
message
numbers -23016, 7002, 5550, 5005. This is a recent problem as I have
been
using Entourage for several years and this began 3 weeks ago. The only
response seems to be to rebuild but this seems a little drastic to me.
I have read messages in this newsgroup with a similar problem; I have
done the following without solving the problem:
Tools-Option- secure password
Tools-Options-Allow online access
Database rebuild
Switch identity
Still cannot download from one server; the other server is fine.
Does anyone have any suggestions - please speak simply to me - I
understand the
very basics and my son would argue that! Thanks
 
D

Diane Ross

I cannot download messages onto Entourage because it says my password
is not
right. I can access my messages via the server but cannot download into

Entourage 2001.
Click to expand...

Send & Receive problems can be complex to solve, but generally these
solutions apply:

If you can receive but not send then you have a bad SMTP configuration

If you can send but not receive you have a bad POP or IMAP configuration
Entourage loads via Classic MAc on a systemX. I have
checked,
deleted, re-entered all account information on the server as well as
Entourage. I can send messages from Entourage. The server says settings
are
correct.
Click to expand...

You might want to view the traffic between Entourage and your ISP to see
what is failing.

Before I write out the directions below.....

Did you repair the Keychain? Run Keychain First Aid under Keychain Access in
the menu bar.

Did you test Entourage in a new User? Go to System Preferences and create a
new User and enter your account info. Does it work? If yes, then it's
something in your User's folder. It's either your database or corrupted
preferences.
I searched the Knowledge Base for problems downloading, error
messages, error message numbers. I have received the following error
message
numbers -23016, 7002, 5550, 5005. This is a recent problem as I have
been
using Entourage for several years and this began 3 weeks ago.
Click to expand...


Error -23016
commandTimeout The specified command action was not completed in the
specified time period.

This is a communications error.
The only
response seems to be to rebuild but this seems a little drastic to me.
I have read messages in this newsgroup with a similar problem; I have
done the following without solving the problem:
Tools-Option- secure password
Tools-Options-Allow online access
Database rebuild
Switch identity
Still cannot download from one server; the other server is fine.
Does anyone have any suggestions - please speak simply to me - I
understand the
very basics and my son would argue that! Thanks
Click to expand...

If all this has failed, you can use tcpflow to monitor the traffic. It
involves the terminal, but it's something you can do if you can copy and
paste. You can't mess up anything doing this.

First download tcpflow
<http://www2.entropy.ch/download/tcpflow-0.21.pkg.tar.gz>

When you install, you do not see an application.

To run the test for email, quit all other applications that might be
connecting to the internet like your browser, ftp client.

Copy/paste in this command in the Terminal:

sudo /usr/local/bin/tcpflow -i en0 -c

Now try to send the email and watch the traffic in the window of the
Terminal. You should see what is failing.

Example of traffic between Entourage and ISP
==============================

Last login: Sun Dec 24 15:22:37 on ttyp1

Welcome to Darwin!

diane-ross-power-mac-g4:~ diane$ sudo /usr/local/bin/tcpflow -i en0 -c

Password:

/usr/local/bin/tcpflow[530]: listening on en0

204.127.198.010.00110-192.168.001.104.49747: +OK (rwcrpxc56) Maillennium
POP3/PROXY server #90

192.168.001.104.49747-204.127.198.010.00110: USER diane.ross

204.127.198.010.00110-192.168.001.104.49747: +OK

192.168.001.104.49747-204.127.198.010.00110: PASS xxxxxxx

204.127.198.010.00110-192.168.001.104.49747: +OK ready

192.168.001.104.49747-204.127.198.010.00110: UIDL

204.127.198.010.00110-192.168.001.104.49747: +OK 0 messages (0)

192.168.001.104.49747-204.127.198.010.00110: QUIT

204.127.198.010.00110-192.168.001.104.49747: +OK comcast.net

===================================
Here is an example where there was a problem with a particular message:

192.168.001.103.55360-204.127.228.010.00110: RETR 4

192.168.001.103.55360-204.127.228.010.00110: RETR 4

This told me it was the fourth message that was giving me the problems. I
deleted the fourth message on the server and I was back in business.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
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