Can't Edit Invitee List

T

Tim Purdie

Using Entourage 11.3.3 on OS X 10.4.8 I suddenly can't edit any invitees on
any of my cal. appointments (that I initiated to the list of invitees). I
have hunted the newsgroup, MS, and the web and come up with nothing. This
started after the DST changeover, but I have no idea if that is a
coincidence. Anyone else experienced this or know where to look for help?
 
D

Diane Ross

Using Entourage 11.3.3 on OS X 10.4.8 I suddenly can't edit any invitees on
any of my cal. appointments (that I initiated to the list of invitees). I
have hunted the newsgroup, MS, and the web and come up with nothing. This
started after the DST changeover, but I have no idea if that is a
coincidence. Anyone else experienced this or know where to look for help?
Click to expand...

Create a new Identity in Entourage and test to see if the problem occurs
there. If it fails there, create a new User in System Preferences and test.
If it fails there it's a system wide problem. Try running the Apple Combo
updater again and repair permissions to see if that will help.

Mac OS X 10.4.8 Combo Update (PPC)

<http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=11795&cat=1&pla
tform=osx&method=sa/MacOSXUpdCombo10.4.8PPC.dmg>

Mac OS X 10.4.8 Combo Update (Intel)

<http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=11797&cat=1&pla
tform=osx&method=sa/MacOSXUpdCombo10.4.8Intel.dmg>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
T

Tim Purdie

Thanks for the tip. I tried the new identify-- same problem. I ran the combo
update--same problem. I ran the system permissions fix--no change.

Oddly I can modify the appointments using OWA web based so I'm sure this is
a local application problem. Our admin at work says my permissions on my
account have not changed and match other people who do not have the problem.
I'm stuck.
 
D

Diane Ross

Do an "Archive and Install" of the OS. "Archive and Install" moves existing
system files to a folder named Previous System and then installs Mac OS X
again.

Just be sure to check Preserve Users and Network Settings when you select
Archive & Install.

Mac OS X: About the Archive and Install feature

<http://docs.info.apple.com/article.html?artnum=107120>

Archive and Install of the OS

<http://www.entourage.mvps.org/glossary/archive_install.html>

General advice on performing an Archive and Install

<http://www.thexlab.com/faqs/archiveinstall.html>

This won't help with your current problems, but for future problems like
this get SuperDuper! And create a "Sandbox" partition.

<http://www.shirt-pocket.com/>

A Sandbox is a bootable copy of your system, stored on another hard drive or
partition, that shares your personal documents and data with the original.
With SuperDuper!, you actually use the Sandbox as your startup volume. You
can safely install any system updates, drivers or programs in the Sandbox,
without worrying about what might happen to your system. If anything goes
wrong, you can simply start up from the original system. SuperDuper! has
preserved it in its original, pre-disaster state but all your new and
changed personal documents are totally up to date. Within minutes, you're up
and running again without having to go through a difficult and
time-consuming restore process.

Just a fan of SuperDuper!
 
T

Tim Purdie

No offense here Diane, but reinstalling the OS seems way overkill for one
single app misbehaving. And, in all the years I've owned a Mac never once
have I had to do this. What system files could be possibly interacting with
Entourage to make you suggest this?
 
T

Tim Purdie

Assuming you were correct anyway I just finished archive and install. No
difference. Thoughts?
 
D

Diane Ross

There have a rash of odd problems like this lately that have required
drastic measures to solve. I've seen cases where the only symptom has been
something similar to yours.

If Archive & Install and "Remove Office" and reinstall doesn't fix the
problem, that doesn't leave much left. Memory and a complete wipe and
install of the system.

Is there anyway to move your User's folder to a different drive or computer
to test?
 
T

Tim Purdie

Lets revisit the core issue before we decide the computer itself is the
flaw. The single issue is that while I can edit the body of an cal invite, I
cannot change the invitee list (add or delete) at all using Entourage. I can
edit it in OWA web client, and I can edit it using Outlook full client on a
PC. I suspect that there is a configuration setting regarding
free/busy-directory access that is incorrect, but I'm not an exchange expert
to understand how to help system admin at my company on finding the issue.
This is the sole issue on my entire system. I've reinstalled the OS, all of
Office and nothing was improved (and I would suggest was a wild goose chase
to send me on). I'd actually prefer some Mac-friendly suggestion rather than
swap memory and wipe the system as this really is suspect of something more
akin to a windows OS platform suggestion and not typical for any Mac system.
 
T

Tim Purdie

I figured it out! This was simply a problem with the 'Me Contact' NOT being
identified properly. I changed the information on the me contact, restarted
Entourage and it worked. I can now re-edit existing appointment invitees.
Sweet!
 
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