I have tried the "Remove Office" routine [that DIANE ROSS suggested]
but the process has not gone the way she said it would (I have not been
asked for my CD key, etc.). In fact, I have run the "Remove Office" at
least 4-5 times so far, and the following is what happens:
1) I am offered the option of removing all or some of the following:
Office 98, Office 2001, Office X (including Test Drive) and Office 2004
(including Test Drive).
2) I go through each step to remove each of the above (98, 2001, X and
2004).
3) No "Rescued Items" folder appears on my Desktop, as it says it will
during the "Remove Office" process.
4) I DO get a "Remove Office log.txt" doc. The following is what it
contains:
***************************
Found these items:
OFC2004_PREFS:
/Users/marshabo/Library/Preferences/Microsoft/com.microsoft.Entourage.prefs.plist
OFC2004_PREFS:
/Users/marshabo/Library/Preferences/Microsoft/com.microsoft.Office.prefs.plist
OFC2004_PREFS:
/Users/marshabo/Library/Preferences/Microsoft/com.microsoft.Word.prefs.plist
OFC2004_PREFS: /Users/marshabo/Library/Preferences/Microsoft/Microsoft
Office ACL [English]
OFC2004_PREFS: /Users/marshabo/Library/Preferences/Microsoft/Office 11
First Run
OFC2004_PREFS: /Users/marshabo/Library/Preferences/Microsoft/Office
Font Cache (11)
OFC2004_PREFS: /Users/marshabo/Library/Preferences/Microsoft/Office
Registration Cache 11
OFC2004_PREFS: /Users/marshabo/Library/Preferences/Microsoft/OLE
Registration Database 11
OFCX_PREFS, OFC2004_PREFS:
/Users/marshabo/Library/Preferences/Microsoft/Custom Dictionary
OFCX_PREFS, OFC2004_PREFS:
/Users/marshabo/Library/Preferences/com.microsoft.Entourage.plist
OFCX_PREFS, OFC2004_PREFS:
/Users/marshabo/Library/Preferences/com.microsoft.OfficeNotifications.plist
OFCX_PREFS, OFC2004_PREFS:
/Users/marshabo/Library/Preferences/Microsoft/Entourage Preferences
OFCX_PREFS, OFC2004_PREFS:
/Users/marshabo/Library/Preferences/OfficeSync Prefs
OFCX_PREFS, OFC2004_PREFS:
/Users/marshabo/Library/Preferences/Microsoft/Proofing Tool Preferences
OFCX_PREFS, OFC2004_PREFS:
/Users/marshabo/Library/Preferences/Microsoft/Word Font Substitutes
OFC98_EXTS, OFC2001_EXTS: /System Folder (from old Mac)/Extensions/MS
Font Embed Library (PPC)
Removing
/Users/marshabo/Library/Preferences/Microsoft/com.microsoft.Entourage.prefs.plist
Removing
/Users/marshabo/Library/Preferences/Microsoft/com.microsoft.Office.prefs.plist
Removing
/Users/marshabo/Library/Preferences/Microsoft/com.microsoft.Word.prefs.plist
Removing /Users/marshabo/Library/Preferences/Microsoft/Microsoft Office
ACL [English]
Removing /Users/marshabo/Library/Preferences/Microsoft/Office 11 First
Run
Removing /Users/marshabo/Library/Preferences/Microsoft/Office Font
Cache (11)
Removing /Users/marshabo/Library/Preferences/Microsoft/Office
Registration Cache 11
Removing /Users/marshabo/Library/Preferences/Microsoft/OLE Registration
Database 11
Removing /Users/marshabo/Library/Preferences/Microsoft/Custom
Dictionary
Removing /Users/marshabo/.Trash/Custom Dictionary
Removing
/Users/marshabo/Library/Preferences/com.microsoft.Entourage.plist
Removing /Users/marshabo/.Trash/com.microsoft.Entourage.plist
Removing
/Users/marshabo/Library/Preferences/com.microsoft.OfficeNotifications.plist
Removing /Users/marshabo/.Trash/com.microsoft.OfficeNotifications.plist
Removing /Users/marshabo/Library/Preferences/Microsoft/Entourage
Preferences
Removing /Users/marshabo/.Trash/Entourage Preferences
Removing /Users/marshabo/Library/Preferences/OfficeSync Prefs
Removing /Users/marshabo/.Trash/OfficeSync Prefs
Removing /Users/marshabo/Library/Preferences/Microsoft/Proofing Tool
Preferences
Removing /Users/marshabo/.Trash/Proofing Tool Preferences
Removing /Users/marshabo/Library/Preferences/Microsoft/Word Font
Substitutes
Removing /Users/marshabo/.Trash/Word Font Substitutes
***************************
Found these items:
: /Applications/Microsoft Office 2004
OFCX_PREFS, OFC2004_PREFS:
/Users/marshabo/Library/Preferences/com.microsoft.OfficeNotifications.plist
OFCX_PREFS, OFC2004_PREFS:
/Users/marshabo/Library/Preferences/Microsoft/Entourage Preferences
OFCX_PREFS, OFC2004_PREFS:
/Users/marshabo/Library/Preferences/OfficeSync Prefs
OFC98_EXTS, OFC2001_EXTS: /System Folder (from old Mac)/Extensions/MS
Font Embed Library (PPC)
5) I Restart my iBook
6) The trash bin now shows the stuff that has--supposedly--been
removed.
7) I go to "Remove Office" again
8) When I start the "Remove Office" process again, the EXACT SAME
OPTIONS are offered to me again (Remove Office 98, 2001, X (including
Test Drive) and 2004 (including Test Drive).
So...It appears that my "Remove Office" itself is flawed as it doesn't
seem to be removing anything. Or am I hopelessly clueless?
Note: Before I contacted this Group, I contacted Microsoft and a tech
there attempted to assist me with this problem (the original problem:
not receiving e-mail notification on my Desktop from Entourage). The
tech's name is Daniel Gao. Daniel had me do the following:
1) Run the Remove Office utility in the Additional Tools: Remove Office
folder on the Office 2004 for Mac CD-ROM;
2) Select only Microsoft Office 2004 from the Results list;
3) Empty the Trash;
NOTE: If you receive any error messages when you empty the Trash,
repeat this step until you no longer receive any error messages.
4) Restart the computer;
5) Perform a drag-and-drop installation of Office 2004 for Mac.
Q31272: How to remove Office v. X for Mac and Office 2004 for Mac
Standard Edition from your computer
http://support.microsoft.com/kb/312172
<
http://support.microsoft.com/kb/312172>
Download and Apply Office 2004 for Mac Service Pack 1
[with instructions about how to do this]
Then Daniel included the following:
NOTE: Since we released Office 2004 SP1, we have received many same
feedbacks. This is an incompatibility between SP1 and Adobe Acrobat v
6.0 (same to 6.02). You can download Adobe 6.0.3 from the link
below.... [I wrote back to Daniel that this didn't apply to me, since
I have Adobe v. 7.0]
Daniel and I have been e-mailing back and forth for several days now.
The last thing he recommended I do was to add a new User Account (see
his e-mailed instructions to me below):
Dear Marsha,
Thanks for your reply. I think your issue is caused by the incorrect
settings in the Mac OS X settings. In this case, please carry out the
instructions in the following article to create a new Mac OS X account
and see if the issue is still persisting in it:
Mac OS X 10.3 Help: Adding a new user account to your computer
http://docs.info.apple.com/article.html?artnum=151701
<
http://docs.info.apple.com/article.html?artnum=151701>
Please perform the suggestions and provide me with the result. I am
looking forward to your response.
Have a great day!
Sincerely,
Daniel Gao
<
http://www.microsoft.com/mac/>
Online Support Professional
Microsoft Mactopia Online Support
[email protected] <mailto:
[email protected]>
THIS HAS NOT FIXED THE PROBLEM EITHER, WHICH I HAVE WRITTEN TO DANIEL
TO TELL HIM.
SO???? I APPRECIATE YOUR HELP!
