Can't Import form Now Contact

[Steve Ball]

I've just upgraded from Office X to 2004 and decided to take the plunge and
abandon Now Up-to-Date and Contact and try to run my life out of Entourage.

I've hit a snag: I'm trying to import my contacts from NCT but, after
'Looking for applications', Entourage reports that it can't, because "...a
necessary file Now Contact was not found".

NCT there in my applications folder. Actually it's two levels deep, but I've
tried shifting it up one and then two levels but it hasn't helped. (It'd be
pretty dumb if it did).

Does anybody know how to get E 2004 to import from NCT 5.3.1?

Thanks in advance,
Steve = : ^ )

 

[Steve Ball]

I've just upgraded from Office X to 2004 and decided to take the plunge and
abandon Now Up-to-Date and Contact and try to run my life out of Entourage.

I've hit a snag: I'm trying to import my contacts from NCT but, after
'Looking for applications', Entourage reports that it can't, because "...a
necessary file Now Contact was not found".

I can add that I get the same error with Now Up-to-Date as well. :-(

Steve = : ^ )

 

[Steve Ball]

I can add that I get the same error with Now Up-to-Date as well. :-(

Further, I can report that I get the same error (with both NCT and NUD) in
Entourage X. This is really bizarre, because I have previously imported my
calendar into E. X.

Is there some possibility that having both E. X and E. 2004 installed is
causing a problem?

Steve = : ^ )

 

[Diane Ross]

Is there some possibility that having both E. X and E. 2004 installed is
causing a problem?

Try quitting all the daemons in your Startup Items folder. Entourage X and
Entourage 2004 will both create a daemon and cause problems. The daemon is
probably the conduit used by NUD to sync. If it's seeing two it might be
getting confused and that's the cause of the problem.

I did a search for NUD on the Entourage Help Page, and didn't find anything
specific, but I did find this for Palm syncing:
==========
Do you have multiple copies of Office installed? This can cause sync to
fail. Make sure your main identity name in Entourage corresponds with the
Palm. Also it's important to quit Office Notifications.
==========
<http://www.entourage.mvps.org/palm/index.html#anchor-palm2>

User sync tips for Palm (I would expect the same concepts to apply to NUD)

<http://www.entourage.mvps.org/palm/tips.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[Steve Ball]

I should add that I eventually ran Remove Office and uninstalled Office X,
everything except the preferences.

Try quitting all the daemons in your Startup Items folder. Entourage X and
Entourage 2004 will both create a daemon and cause problems. The daemon is
probably the conduit used by NUD to sync. If it's seeing two it might be
getting confused and that's the cause of the problem.

I had two daemons: Microsoft AU Daemon and Microsoft Database Daemon. I
deleted them both then rebooted and restarted Entourage. Now my Login Items
show only Microsoft Database Daemon, which shows in Activity Monitor as
'<Entourage icon> Database Daemon'. If I force it to quit while E is
running, the app reports 'An unknown error (16007) occurred.' whenever I try
to navigate, It did, however, allow me to try the Import - which still
failed in the same way - and then gave me the 'An unknown error (16007)
occurred.' message after I OKed the Import dialogue.

I did a search for NUD on the Entourage Help Page, and didn't find anything
specific,

Good. Then this should work. ;-)

but I did find this for Palm syncing:
==========
Do you have multiple copies of Office installed? This can cause sync to
fail. Make sure your main identity name in Entourage corresponds with the
Palm. Also it's important to quit Office Notifications.
==========
<http://www.entourage.mvps.org/palm/index.html#anchor-palm2>

User sync tips for Palm (I would expect the same concepts to apply to NUD)

I'm curious as to why. I'm not trying to sync Entourage to anything, just
trying to import data using the File menu's 'Import...' command.

E reports that it's 'Looking for applications' then 'Import from Now Contact
could not be completed because a necessary file Now Contact was no found'
(and it's the same for Now Up-to-Date). I assume E wants to find the app in
order to find the primary contacts (or diary) file - it could have just
asked me to navigate to my contacts file.

What could cause E to fail to find both the NCT and NUD apps?

Thanks in advance,
Steve = : ^ )

 

[Steve Ball]

I should add that I eventually ran Remove Office and uninstalled Office X,
everything except the preferences.


I had two daemons: Microsoft AU Daemon and Microsoft Database Daemon. I
deleted them both then rebooted and restarted Entourage. Now my Login Items
show only Microsoft Database Daemon, which shows in Activity Monitor as
'<Entourage icon> Database Daemon'. If I force it to quit while E is
running, the app reports 'An unknown error (16007) occurred.' whenever I try
to navigate, It did, however, allow me to try the Import - which still
failed in the same way - and then gave me the 'An unknown error (16007)
occurred.' message after I OKed the Import dialogue.


Good. Then this should work. ;-)


I'm curious as to why. I'm not trying to sync Entourage to anything, just
trying to import data using the File menu's 'Import...' command.

E reports that it's 'Looking for applications' then 'Import from Now Contact
could not be completed because a necessary file Now Contact was no found'
(and it's the same for Now Up-to-Date). I assume E wants to find the app in
order to find the primary contacts (or diary) file - it could have just
asked me to navigate to my contacts file.

What could cause E to fail to find both the NCT and NUD apps?

Also, I logged out and logged in as my Test user which has nothing
additional installed and nothing at all in the Login Items folder. I started
E, then attempted the Import, and it failed in exactly the same way.

Steve = : ^ )

 

[Diane Ross]

I had two daemons: Microsoft AU Daemon and Microsoft Database Daemon. I
deleted them both then rebooted and restarted Entourage. Now my Login Items
show only Microsoft Database Daemon, which shows in Activity Monitor as
'<Entourage icon> Database Daemon'. If I force it to quit while E is
running, the app reports 'An unknown error (16007) occurred.' whenever I try
to navigate, It did, however, allow me to try the Import - which still
failed in the same way - and then gave me the 'An unknown error (16007)
occurred.' message after I OKed the Import dialogue.

It's OK to have the Microsoft AU Daemon and Microsoft Database Daemon. They
are separate daemons. It's having two or more Microsoft Database daemons
that is the problem.

To quit the daemon just quit Notifications, or just quit in the Activity
Monitor. You shouldn't have to force quit it.

It's possible you need the daemon to import. I would delete all Microsoft
Database daemons in Startup items. Restart, then launch Entourage 2004. Be
sure to turn on Notifications then. Now you will have the correct daemon
loaded. Next in Now Contact, Set the application or the database file you
want to import from. You might need to navigate to the correct version of
Office and/or file. Does this work?

FWIW, you are supposed to have only one copy of Office installed. However,
there are many reasons to have more than one. I have Office X and 2004
installed to help me answer questions. Some users need both for testing
scripts. Users like you are making the transition and want both for a time.
Regardless, having more than one can cause problems with other applications.
I have Keyboard Maestro set to run shortcuts in Entourage. It will only work
in one version.

One option that you might try is stuffing your Office X folder so the
applications can't be accessed by Now Contact. Then you can unstuff if you
need the applications.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[Steve Ball]

It's OK to have the Microsoft AU Daemon and Microsoft Database Daemon. They
are separate daemons. It's having two or more Microsoft Database daemons
that is the problem.

To quit the daemon just quit Notifications, or just quit in the Activity
Monitor. You shouldn't have to force quit it.

Sorry, I didn't force it to quit. I used 'Quit process' in the activity
monitor.

It's possible you need the daemon to import. I would delete all Microsoft
Database daemons in Startup items. Restart, then launch Entourage 2004. Be
sure to turn on Notifications then. Now you will have the correct daemon
loaded

I did all that.

Next in Now Contact, Set the application or the database file you
want to import from. You might need to navigate to the correct version of
Office and/or file. Does this work?

I'm not completely sure I understand what you're asking. Yes, Contact has
the contacts file I wish to import from set as the 'Primary Contact File'. I
don't know what you mean by 'navigate to the correct version of Office...'.
From where?

I have imported data into Entourage from Now Contact and Up-to-Date in the
past (but decided to press on with the Now apps, so deleted it). All I did
was select Import from the file menu in Entourage, choose 'from a program'
then choose 'Now Contact' from the available apps. E. then went 'Looking for
applications', found Now Contact and determined the primary contact file,
and imported the contacts for me. Now it's broken.

FWIW, you are supposed to have only one copy of Office installed. However,
there are many reasons to have more than one. I have Office X and 2004
installed to help me answer questions. Some users need both for testing
scripts. Users like you are making the transition and want both for a time.
Regardless, having more than one can cause problems with other applications.
I have Keyboard Maestro set to run shortcuts in Entourage. It will only work
in one version.

One option that you might try is stuffing your Office X folder so the
applications can't be accessed by Now Contact. Then you can unstuff if you
need the applications.

I have uninstalled Office X.

What next?

Steve = : ^ )

 

[Steve Ball]

It's OK to have the Microsoft AU Daemon and Microsoft Database Daemon. They
are separate daemons. It's having two or more Microsoft Database daemons
that is the problem.

Having deleted them both - 'AU' and 'Database' - and restarted Entourage
(and Word), I no longer have a 'Microsoft AU Daemon' in my login items. IS
this a problem? Do I need to reinstall something?

Thanks in advance,
Steve = : ^ )

 

[Diane Ross]

Having deleted them both - 'AU' and 'Database' - and restarted Entourage
(and Word), I no longer have a 'Microsoft AU Daemon' in my login items. IS
this a problem? Do I need to reinstall something?

Try launching the Check for Updates under Help in the menu bar. You might
need to check automatically.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[Diane Ross]

I'm not completely sure I understand what you're asking. Yes, Contact has
the contacts file I wish to import from set as the 'Primary Contact File'. I
don't know what you mean by 'navigate to the correct version of Office...'.
From where?

Just giving what I thought might be options that needed setting. I've never
used the software and don't have any notes collected from other users to
advise.

I have uninstalled Office X.

What next?

Hope someone else comes along with more experience to help. Sorry!!

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[Steve Ball]

Try launching the Check for Updates under Help in the menu bar. You might
need to check automatically.

It says there are no updates available. Still no Microsoft AU Daemon in
Login Items. I didn't delete it from the computer, just from Login items. I
could reinstate it manually if I knew where it was. Spotlight doesn't find
anything called that on the computer.

Steve = : ^ )

 

[Steve Ball]

Just giving what I thought might be options that needed setting. I've never
used the software and don't have any notes collected from other users to
advise.

Hope someone else comes along with more experience to help. Sorry!!

There's nothing to set in Contact. E knows how to import from Contact and
Up-to-date (and I've done it before), it's just not finding the apps. Does
E. expect a particular hierarchy in the apps. folder?

Thanks for your help but, having finally decided I'm going to use E. as my
diary and contacts programme, this is really disappointing. I can't possibly
enter 925 contacts manually, let alone all my diary events.

It's supposed to work, and it has in the past. Will other MVP's stop reading
this thread on the assumption that it's being looked after? Should I post
again from the beginning?

Steve = : ^ )

 

[Steve Ball]

It says there are no updates available. Still no Microsoft AU Daemon in
Login Items. I didn't delete it from the computer, just from Login items. I
could reinstate it manually if I knew where it was. Spotlight doesn't find
anything called that on the computer.

Just reporting that I didn't do anything, but Microsoft AU Daemon is back in
my Login Items.

Steve = : ^ )

 

[Diane Ross]

It says there are no updates available. Still no Microsoft AU Daemon in
Login Items. I didn't delete it from the computer, just from Login items. I
could reinstate it manually if I knew where it was. Spotlight doesn't find
anything called that on the computer.

My Microsoft AutoUpdate is located in the Applications folder. Launch it and
see if the AU daemon appears when you select automatically.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[Steve Ball]

My Microsoft AutoUpdate is located in the Applications folder. Launch it and
see if the AU daemon appears when you select automatically.

I lied in my other post when I said I did nothing. This is what I did. You
fixed it.

Steve = : ^ )

 

[Diane Ross]

Thanks for your help but, having finally decided I'm going to use E. as my
diary and contacts programme, this is really disappointing. I can't possibly
enter 925 contacts manually, let alone all my diary events.

Does Now Contact have the option to export as a tab delimited file? If yes,
Entourage can import that.

It's supposed to work, and it has in the past. Will other MVP's stop reading
this thread on the assumption that it's being looked after? Should I post
again from the beginning?

I can ask on some of the other lists I'm on, but you might also ask on the
Entourage talk list. There are a lot of power users there that never
contribute on the newsgroup.

<http://www.entourage.mvps.org/support_options/subtalk.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[Steve Ball]

Does Now Contact have the option to export as a tab delimited file? If yes,
Entourage can import that.

It does but, for whatever reason, _that's_ not working at the moment either.
(I get an "error -1" in Now Contact.) If I can fix this, I still wonder
about which fields will end up where, and what about my keywords etc.? When
I import directly from Contact, Entourage knows what to do with everything.

Thanks,
Steve = : ^ )

 

[Diane Ross]

Does Now Contact have the option to export as a tab delimited file? If yes,
Entourage can import that.

Found some info for you:

Export-Import Entourage 1.3.10 (shareware)

<http://scriptbuilders.net/files/exportimportentourage1.3.10.html>

<http://nowsoftware.com/support/faqs/indexview.asp?key=1710&prdt=14&subprdt=From MS:

Importing data from Now Contact or Now Up-to-Date
To import data, Now Contact must be running. Entourage imports data from the
data file that Now Contact is currently reading.

Entourage imports data only from versions of Now Contact that run on Mac OS
X. Entourage does not import photos from your Now Contacts.

Unless you launch Now Contact and select the desired data file before
beginning your import from Entourage, Entourage launches Now Contact and
imports from the default data file.

Close any open contact windows in Now Contact before importing your data
into Entourage. If you are using a trial version of Now Contact, be sure to
close any registration or trial version dialog boxes before beginning your
import.
-----------

Importing Data from Now Contact or Now Up-To-Date 3.8 or Later
When users import data from Now Contact or Now Up-To-Date, Entourage X
automatically starts Contact or Up-To-Date and opens the default data file
for the program. However, in some cases users should manually start Contact
or Up-To-Date and open the data file that contains the data they want to
import before they start the import process in Entourage. Start the program
manually if:

The user has created more than one data file for Contact or Up-To-Date.
The user tries to import data and the import stalls, alerts the user of an
AppleEvent timeout, or does not import any data.
Similarly, if users are using a trial version of Now Contact or Now
Up-To-Date, be sure they manually start the program and, before they start
the import process in Entourage, dismiss the initial dialog box that prompts
them to register the program.

Because categories cannot be imported from Now Contact and Now Up-To-Date,
users will need to re-create their categories in Entourage. To do so, users
can point to Categories on the Edit menu, and then click Edit Categories.
Also, some types of attachments for contacts ‹ calls, appointments, to-dos,
undated and special events, holidays, URLs, and documents, for example ‹ and
events ‹ contacts and URLs, for example ‹ cannot be imported.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[Steve Ball]

Diane,
thanks for hunting out this info.

On 5/3/07 9:09 PM, in article C2600004.52C4D%[email protected],
"Diane Ross" <[email protected]> wrote:

From MS:

Importing data from Now Contact or Now Up-to-Date
To import data, Now Contact must be running. Entourage imports data from the
data file that Now Contact is currently reading.

Entourage imports data only from versions of Now Contact that run on Mac OS
X.

That's what I'm running.

Unless you launch Now Contact and select the desired data file before
beginning your import from Entourage, Entourage launches Now Contact and
imports from the default data file.

So, this should work regardless of whether I have started Contact or not. It
works in neither case. E. reports that "..a necessary file Now Contact was
not found"

Close any open contact windows in Now Contact before importing your data
into Entourage.

Did that.

If you are using a trial version of Now Contact, be sure to
close any registration or trial version dialog boxes before beginning your
import.
N/A

Importing Data from Now Contact or Now Up-To-Date 3.8 or Later
When users import data from Now Contact or Now Up-To-Date, Entourage X
automatically starts Contact or Up-To-Date and opens the default data file
for the program. However, in some cases users should manually start Contact
or Up-To-Date and open the data file that contains the data they want to
import before they start the import process in Entourage. Start the program
manually if:

The user has created more than one data file for Contact or Up-To-Date.
The user tries to import data and the import stalls, alerts the user of an
AppleEvent timeout, or does not import any data.

I don't get that far. Whether Contact is running or not, E. reports that it
can't find it and the Import never even begins.

Thanks again,
Steve = : ^ )