Can't open identity

K

Ken Hobbs

I have been running Entourage under OS X 10.1.x,and
Classic, upgraded to 10.2.6 and now Entourage doesn't open
my data base under 10.2.6 but works fine under 9.2.2. How
do I fix?
 
M

Mickey Stevens

Command-Option-drag the Microsoft User Data folder from HD/Documents to
HD/Users/<Your User>/Documents. Then, in OS X 10.2, re-launch Entourage
2001 and you should see your data. If not, go to File -> Switch Identities,
and re-select your identity.
 
K

Ken Hobbs

Thanks, tried it, but no change. Identity is not shown as
an option when I go to switch identity. Only shows "main
identity". Still works fine in 9.2.2.
 
D

Diane Ross

Thanks, tried it, but no change. Identity is not shown as
an option when I go to switch identity. Only shows "main
identity". Still works fine in 9.2.2.
Click to expand...

It's possible that Entourage is looking in the wrong location for your MUD
folder. You probably have more than one documents folder.

Entourage expects the folder to be in your Documents folder. For OS X
users, that's the Documents folder in your User's folder.

Open Entourage, create a new identity and name it something unique so you
can do a search on it and it will be the only thing that shows up.

Now do a search in the Finder for this new identity. This will tell you
where Entourage is looking for Identities.

Fix if you have more than one Microsoft User Data Folder...

Move the identity folder you want to use to the Office Identities folder
that Entourage is recognizing. Your identity is named "Main" by default. Be
sure to rename one so you do not overwrite.

Switch Identities to view your mail. If you have not used the new identity,
delete it. If you have used it and want to combine the new mail with your
original database, just drag each folder to the desktop. This creates an
MBOX file. Switch identities. Drag the MBOX files into the folder window of
Entourage.

Remember keep a backup of all data before deleting.
 
D

Dave Cortright

Thanks, tried it, but no change. Identity is not shown as
an option when I go to switch identity. Only shows "main
identity". Still works fine in 9.2.2.
Click to expand...

If the identity works in 9.2.2, then it won't work in Entourage X. The two
version of Entourage use different database formats. The data for Entourage
2001 is stored in a folder called "Office 2001 Identities" and the data for
Entourage X is stored in a folder called " Office X Identities".
 
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