-----Original Message-----
Did you create the new profile as Roady suggested? If yes and you get the
problem of Outlook freezing at the startup screen, follow these directions:
Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)
Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.
After searching google.groups.com and finding no answer, Patrick asked:
| Now I can't get open. I have redone scanpst, and then
| opened in safe and it redid detect and repair. The folder
| window opens, but I never see the splash of the personal
| folders page that usually signals I can do anything in
| the program. Same thing in Safe mode.
| What next?
| Patrick
|
|| -----Original Message-----
|| The location was a typo by me; sorry for the confussion; I've
|| updated it now, thanks!
||
|| It wants you to setup an profile for Outlook. Depending on your
|| Detect and Repait settings you've probably removed the profile as
|| well. You'll need to enter the information given by your ISP to
|| configure your account.
||
|| --
|| Robert Sparnaaij [MVP-Outlook]
||
www.howto-outlook.com
||
|| Tips of the month:
|| -Creating Signatures
|| -Create an Office XP CD slipstreamed with Service Pack 3
||
|| -----
|| ||| Well, Now I have run Detect and Repair twice. Each time
||| opening in safe mode the personal folders page doesn't
||| display and the program hangs showing a configure Outlook
||| box in addition.
||| What next?
||| Patrick
|||| -----Original Message-----
|||| Yes. Was doing # 4 on your help page- detect and repair -
|||
|||| left it to un overnight. Completed successfully.
|||| My outcmd.dat was in C:\Documents and
|||| Settings\admin\Application Data\Microsoft\Outlook
|||| instead of the specified- does this matter and how did it
|||| get there?
|||| When I went to restart Outlook after this, it did not
|||| open, and on the second attempt in safe mode it prompted
|||| me to strat detect and repair which is now happening.
|||| Will watch it this time....
|||| Patrick
||||
||||| -----Original Message-----
||||| Three things to try;
||||| -Try disabling individual add-ons in Tools-> Options-> tab
||||| Other-> button Advanced E-mail Options...-> button Add-In
||||| Manager.../COM Add-ins... -Try renaming outcmd.dat to .old and
||||| restart Outlook. All the Toolbars will reset then. This is quite
||||| a common problem with Outlook . The default location for this
||||| file is:
||||| C:\Documents and Settings\%username%\Local Settings\Application
||||| Data\Microsoft\Outlook
||||| -Try recreating the profile in Control Panel-> Mail-> button Show
||||| Profiles...
||||||
||||||| Need some additional help to get your Outlook fully
|||||| working again?
|||||| Yes! I was able to open in safe mode, delete a
| couple
|||| of junk bits and then it froze. Have run scanpst, done
| a
|||||| repair and still get same result. Can close, open in
|||||| cleanviews as well as safe but still have a freeze
|||| happen between thirty seconds to a minute. Only able to
||| hit close button, and always must do it and close
| dialogue
|||||| box twice.
|||||| What else can I tell you?
|||||| Patrick
|||
|||||||| Yes. Didn't have the space after the unquote.
||| Thanks!
||||||||| -----Original Message-----
||||||||| You're probably quoting it wrong then. It should look like
||||||||| this; "C:\Program Files\Microsoft Office\Office11
||||||||| \Outlook.exe" /safe
|||||||||
||||||||| --
||||||||| Robert Sparnaaij [MVP-Outlook]
||||||||
||| My outlook is freezing on opening. I went to open
|||||| using Run and adding '/safe' to the command line. I
||| get a message saying it can't find the command. I tried
|||| in and outside the quotes, as well as other /switches.
|||| Same message. Will open without /switch, but that won't
|||||| help me fix the freeze problem.What to do next?
||
||
|| .
.
