Can't retrieve mail..

J

Jeremy

Using OS 10.3.4 and Entourage v11.0. When entourage checks for mail on it's
own, I get an error message-"The server can't be found. Be sure the mail
server information is entered correctly in the Account Manager, and that
your DNS settings in the Network Control Panel are correct."
I can get messages most of the time when checking manually though. Same
happens when second person is logged in under their own login ID. Any
thoughts? This did not happen under 10.2.8. Thanks-JBB
 
J

Jeremy

Using OS 10.3.4 and Entourage v11.0. When entourage checks for mail on it's
own, I get an error message-"The server can't be found. Be sure the mail
server information is entered correctly in the Account Manager, and that
your DNS settings in the Network Control Panel are correct."
I can get messages most of the time when checking manually though. Same
happens when second person is logged in under their own login ID. Any
thoughts? This did not happen under 10.2.8. Thanks-JBB
Click to expand...
I should add that I am using Airport via a Linksys router via cable modem
and not the internal dialup modem. Thx-jbb
 
W

Walt Basil

I should add that I am using Airport via a Linksys router via cable modem
and not the internal dialup modem. Thx-jbb
Click to expand...

That's pretty significant factor...

What's the order of travel? Modem > Airport > Linksys > ?

The Airport acts as a router as well. What's your SMTP that you are using?
When I was just plugged straight into my RR, I could use mail-server. But
when I was going through my router or Airport, I had to actually use the the
real IP of the mail server.


--
Walt Basil
www.basilweb.net

My Office site:
<http://www.basilweb.net/macoffice/office.html>

You can email me at (firstname)AT(lastname)web.net
 
J

Jeremy

That's pretty significant factor...

What's the order of travel? Modem > Airport > Linksys > ?

The Airport acts as a router as well. What's your SMTP that you are using?
When I was just plugged straight into my RR, I could use mail-server. But
when I was going through my router or Airport, I had to actually use the the
real IP of the mail server.


--
Walt Basil
www.basilweb.net

My Office site:
<http://www.basilweb.net/macoffice/office.html>

You can email me at (firstname)AT(lastname)web.net
Click to expand...
Thanks- as it was set up by my son, I'll get back to you ASAP as to the
order of operation, as it were. Thanks-jbb
 
J

Jeremy

That's pretty significant factor...

What's the order of travel? Modem > Airport > Linksys > ?

The Airport acts as a router as well. What's your SMTP that you are using?
When I was just plugged straight into my RR, I could use mail-server. But
when I was going through my router or Airport, I had to actually use the the
real IP of the mail server.


--
Walt Basil
www.basilweb.net

My Office site:
<http://www.basilweb.net/macoffice/office.html>

You can email me at (firstname)AT(lastname)web.net
Click to expand...
The order of travel is Cable modem>Linksys Router>Airport card in powerbook.
 
W

Walt Basil

The order of travel is Cable modem>Linksys Router>Airport card in powerbook.
Click to expand...

The next thing to check, is what you have listed as your POP and SMTP mail
servers. The normal setup (without any router) for RR cable systems is to
use "pop-server" and "smtp-server," respectively. If you are using a strict
router, those will not work. Your router hands out the IP addresses to your
computers, usually in the form of 10.0.1.1, 10.0.1.2, etc. Your e-mail
client will look for "pop-server" but will not find it because it is
searching the domain of your router (10.0.x.x), not your ISP's network
(68-175-xx-xx). If that is the case, then you will have to locate the actual
DNS (something like mail.nyc.rr.com) or an IP address (like 68-175-xx-xx).


Before you do this next step, disconnect from your wireless network, and
plug straight into your cable modem.

An easy way to find out what your mail server's IP is would be to run
Network Utility (in your Utilities folder), go to Traceroute, type in your
POP server (in my case it was pop-server) and click on Trace. You get the
following information:

Traceroute has started ...
traceroute to pop-server.elp.rr.com (24.93.44.20), 30 hops max, 40 byte
packets

It gave me the DNS server (pop-server.elp.rr.com) and the IP address
(24.93.44.20) of my pop-server. Whatever it gives you, put that into the
settings of Entourage for POP and SMTP servers, along with the proper
authentication methods.

I also had to do the same thing for accessing the ISP¹s news-server.

Keep in mind, that once in a blue moon, they will change the IP address of
their mail servers. So if your e-mail ever starts doing that again, you know
what you will have to do, if this is what your problem is.


--
Walt Basil
www.basilweb.net

My Office site:
<http://www.basilweb.net/macoffice/office.html>

You can email me at (firstname)AT(lastname)web.net
 
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