Can't see Exchange Server address book anymore

O

oldskoolboarder

I'm using Entourage 2004 and access my work email fine thru a webmail
account. In the past, when connected inside my company firewall, I
could see our internal Global address books no problem. Now I can't
and I don't know what happened.

Any ideas? I'm asking my IT if they turned of LDAP but not convinced
that could be it. Our "Mac" expert indicated that sometimes the
Entourage cache gets corrupted and this happens. Has anyone heard of
this?

Any help is greatly appreciated. Thanks.
 
W

William Smith

[email protected] said:
I'm using Entourage 2004 and access my work email fine thru a webmail
account. In the past, when connected inside my company firewall, I
could see our internal Global address books no problem. Now I can't
and I don't know what happened.

Any ideas? I'm asking my IT if they turned of LDAP but not convinced
that could be it. Our "Mac" expert indicated that sometimes the
Entourage cache gets corrupted and this happens. Has anyone heard of
this?
Click to expand...

Are you connecting to your work email through webmail while outside of
work? And is this where you're not seeing the GAL? If so, many companies
do not make their LDAP servers available outside their network and the
typical method of doing lookups won't work.

You can do lookups manually using the OWA web interface itself.

bill
 
A

Avery Shealey

Are you connecting to your work email through webmail while outside of
work? And is this where you're not seeing the GAL? If so, many companies
do not make their LDAP servers available outside their network and the
typical method of doing lookups won't work.

You can do lookups manually using the OWA web interface itself.

bill
Click to expand...
I am having the same issues, but mine is probably more my issue. It's never
worked.

How do I use the OWA interface to do that? Is there something I would need
to set up to try to get the public address book access to see if it's
available at all?

Thanks for any help.
Avery
 
M

Mickey Stevens

If you have an Exchange account set up in Entourage X or 2004, go to Tools >
Accounts, and open your Exchange account. Click the "Advanced" tab. Under
"Directory Settings", enter the appropriate information. I suggest you ask
your server administrator whether LDAP access is available, and if so, what
the correct settings are.
 
O

oldskoolboarder

Bill
I am connected within the company firewall. Not too concerned w/
external access.

We have webmail access to the Exchange Server but I'd rather do it in
Entourage. Unfortunately, no progress.

Cesar
 
W

William Smith

[email protected] said:
Bill
I am connected within the company firewall. Not too concerned w/
external access.

We have webmail access to the Exchange Server but I'd rather do it in
Entourage. Unfortunately, no progress.
Click to expand...

Hi Cesar!

I'm not to clear on your question. Can you explain your situation and
setup? Also, you might want to start a new thread instead of posting
within this one. You'll get noticed easier and hopefully get answers
specific to your problem.

Thanx! bill
 
W

William Smith

[email protected] said:
Bill
I am connected within the company firewall. Not too concerned w/
external access.

We have webmail access to the Exchange Server but I'd rather do it in
Entourage. Unfortunately, no progress.
Click to expand...

Hi again, Cesar!

I apologize. I thought your last message was from a different poster.

I've reread your original post and have a question. You mention you're
using a webmail account but you also say you're within your company's
firewall. Is there a reason you're not connecting directly to your
Exchange server by its internal server name?

For example, inside my company I would connect to something like
servername.internaldomain.com and my LDAP server would be a domain
controller such as dc.internaldomain.com. Outside the firewall I would
connect to our OWA server, which won't necessarily be the Exchange
server itself. I would connect to something like webmail.domain.com.

Make sure your LDAP server is a domain controller. Possibly the one you
were using was demoted to a regular server.

Let me know if I need to clarify anything.

Hope this helps! bill
 
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