Can't see some "Folders on my computer" but search shows messages

P

PoweredBySun

Oct 6, 2008

#1

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

I cannot see a number of the "Folders on My Computer" that I used to be able to see. However, when I search for messages that I know are contained in them, the searched message comes up, and identifies itself as being in the appropriate folder. How can I make these folders visible to me again? I have rebuilt my database, but to no avail.

W

William Smith [MVP]

Oct 7, 2008

#2

I cannot see a number of the "Folders on My Computer" that I used to
be able to see. However, when I search for messages that I know are
contained in them, the searched message comes up, and identifies
itself as being in the appropriate folder. How can I make these
folders visible to me again? I have rebuilt my database, but to no
avail.

If you see this in just one or a handful of folders then right-click or
Control-click that folder, select Folder Properties and click the Empty
button to empty the cache. You can also select the account itself and
empty the cache for all of your folders.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

E

Ed Kimball

Oct 7, 2008

#3

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

I cannot see a number of the "Folders on My Computer" that I used to be able
to see. However, when I search for messages that I know are contained in them,
the searched message comes up, and identifies itself as being in the
appropriate folder. How can I make these folders visible to me again? I have
rebuilt my database, but to no avail.

Is there any chance that you accidentally dragged the missing folders inside
another folder? I've done that a couple of times.

If any of your folders has a right-pointing triangle to the left of its
name, that folder has subfolders. Click on the triangle to reveal the
subfolders. If your folders are in the wrong place, drag them back to "On My
Computer".

Hope this helps!

P

PoweredBySun

Oct 7, 2008

#4

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

I cannot see a number of the "Folders on My Computer" that I used to be able
to see. However, when I search for messages that I know are contained in them,
the searched message comes up, and identifies itself as being in the
appropriate folder. How can I make these folders visible to me again? I have
rebuilt my database, but to no avail.

Is there any chance that you accidentally dragged the missing folders inside
another folder? I've done that a couple of times.

If any of your folders has a right-pointing triangle to the left of its
name, that folder has subfolders. Click on the triangle to reveal the
subfolders. If your folders are in the wrong place, drag them back to "On My
Computer".

Hope this helps![/QUOTE]

Yes, I've already looked is all the other folders. None contain the missing ones.

P

PoweredBySun

Oct 7, 2008

#5

If you see this in just one or a handful of folders then right-click or
Control-click that folder, select Folder Properties and click the Empty
button to empty the cache. You can also select the account itself and
empty the cache for all of your folders.

Hope this helps!

--

bill

Entourage Help Page
Entourage Help Blog
YouTalk
Twitter: follow

Bill,

Folder properties options only seem to occur with server based folders. These missing folders are "Folders on My Computer", and right clicking any of the folders on my computer does not grant me a "Folder Properties" Option, thus can't reset cache. Should this not be the case?

D

Diane Ross

Oct 7, 2008

#6

[email protected] said:
Yes, I've already looked is all the other folders. None contain the missing
ones.

See if this script will help:

<http://www.entourage.mvps.org/downloads/scripts/Misplaced_messages.zip>

This will create a folder named ³Misplaced Messages.² If messages have been
misplaced they will be moved to this folder.

Let me know if this helps.

W

William Smith [MVP]

Oct 8, 2008

#7

Folder properties options only seem to occur with server based
folders. These missing folders are "Folders on My Computer", and
right clicking any of the folders on my computer does not grant me a
"Folder Properties" Option, thus can't reset cache. Should this not
be the case?

Your original message said both "Exchange" and folders "On My Computer".
From your description I wrongly assumed you were having a problem with
your Exchange account.

You can not clear the cache for folders "On My Computer", so please
ignore my response to you.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>