Can't send attachments

K

Kilima Njaro

Does anyone know why the heck I cannot send attachments bigger than about
300k from Entourage, especially jpg photos. Entourage gives me an error
message "An unknown error occurred" 4362 and when I try it again, the same
thing with 4363.

I can open Apple Mail and send the same attachments without any problem, but
this is a MAJOR hassle. I switched to Entourage mainly because of the
notification when you're in other programs, the flagging by date and time,
etc., and the smaller font for mailboxes, so more of them show at the same
time and I DON'T want to switch back at this stage.
 
S

spb001

I'm having exactly the same problem...I rebuilt my database, it worked fine
for a couple of days and now I'm having the same issue.

any luck on your end?
 
D

Diane Ross

The Error Page has solution for both 4362 and 4363:

<http://www.entourage.mvps.org/error/page.html#error4362>

You can test to see if it is your database by creating a new Identity and
try sending an attachment from a clean database. If that works then you know
it's your database.

Sometimes a database will not be corrected in a rebuild. If this is your
problem, then while you can still open the database, I suggest you export
your data and start with a new identity.

--
Diane Ross, Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Blog <http://blogs.msdn.com/entourage/> lists the EHP as one of
the top five resources.
 
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