Changing Frequency of Incoming Mail Check

J

Janet Elder

How do I change the length of the interval at which
Entourage checks for new e-mail messages? It's now set for
every 5 minutes, and I think that may be partially
responsible for Entourage taking so long to quit when I'm
through using it. I keep getting a message asking if I
really want to quit since "Network operations are in
progress." I've been doing a forced quit. Will that cause
problems? The only option to "forced quit" is "cancel." If
I choose "cancel," does that mean Entourage will close, but
just not until the "network operations" have been
completed? Thanks very much.
 
D

Diane Ross

How do I change the length of the interval at which
Entourage checks for new e-mail messages?
Click to expand...

Tools->Schedules

Check your Send & Receive All schedule
It's now set for
every 5 minutes, and I think that may be partially
responsible for Entourage taking so long to quit when I'm
through using it. I keep getting a message asking if I
really want to quit since "Network operations are in
progress." I've been doing a forced quit. Will that cause
problems? The only option to "forced quit" is "cancel." If
I choose "cancel," does that mean Entourage will close, but
just not until the "network operations" have been
completed? Thanks very much.
Click to expand...

Two likely causes:

1. You have a schedule or script running at shutdown time that is taking a
while to complete - check your schedules for any that run at shutdown, and
disable them

2. You have a firewall blocking some higher port numbers which Entourage
uses to check for other copies with the same serial number running on the
network - this was a 'known issue',and the SR1 update addresses this. It's
still possible you need to check your firewalls.

If have Norton Personal Firewall 2 installed, try turning off the stealth
mode and then testing, it should resolve the issue. The stealth mode in
version 2 interferes with the network PID checking and there is no other
workaround other than to turn off the stealth mode if that is the cause of
your issue. The incompatibility between Office X and Stealth Mode seems to
be resolved with Personal Firewall 3.
 
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