Completely messed up

C

clawman

I need Entourage help bad. It's a simple problem I'm sure, but I'm not
terribly tech-adept, so please give me very simple instructions. I've
been using Entourage for months on my Mac (OSX 10.3.9), without
problems. One day, I got the message " This identity cannot be opened
with this version of Entourage." Okay, somebody told me that all I
needed to do was download the Service Pack 2 (11.2.0.) I did. No help.
I dumped all my Entourage files and rebooted from my CD. (It's a
student-teacher edition.) Still nothing. If someone can give me very
simple step by step instructions (assuming no computer skills on my
part) on how to beat this and restore Entourage, I will be hugely
grateful. Thanks in advance.
 
P

Patrick McMillan [MSFT]

Without having more information, here's what I would recommend you do:

1) Make sure you have access to your Office installer CD
2) *Do not touch* or remove the "Microsoft User Data" folder at
~/Users/Documents
3) Delete the "Microsoft Office 2004" folder from wherever it's installed
4) Delete the "Microsoft" folder from ~/Users/Library/Preferences
5) Restart your machine
6) Re-install Office from your original CD (I'm not sure what version of
Office you have, but I assume it's 2004)?
7) Launch Entourage
8) At this point, hopefully you should not get the Identity alert any more
9) If you don't get the identity alert, in Entourage, choose Help/Check for
Updates
10) Choose to install the latest update (it will be version 11.2.1)

If that doesn't work, there are some other things we can try.
 
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