Confusion of Business Fax and email

[Alan Cannon]

Platform is Outlook 2003 running on WinXP/SP2 on an office network and in an
Exchange environment. When I enter a name in any address field that is in
the Contacts folder rather than the company email directory, Outlook can't
decide if it should use the Business Fax # or the email address for the
contact, so I get the red squiggly and have to manually select the email
address rather than the fax #. But if I select the name from the Contacts
folder there is no confusion. I haven't been able to find any setting to
change, and we don't even have fax capability from our computers. Our IT
HelpDesk has not been able to give me any clue at all.

I hope someone can help with this; it really gets annoying!

Thanks in advance for any help!

Alan

 

[Russ Valentine [MVP-Outlook]]

Your post is not clear. What do you mean by "When I enter a name in any
address field that is in the Contacts Folder?"
You failed to mention by what method you are selecting your recipients.

 

[Lee]

Hi Alan

Please look at this article

Contacts with both an e-mail address and a fax number are listed twice when
you select an e-mail recipient in Outlook 2000 and in Outlook 2002:
http://support.microsoft.com/default.aspx?scid=kb;en-us;305361

Hope this helps
Lee