Constant Crashing with EntourageX

L

Lucy

Hiya

My Entourage "unexpectedly quits" constantly. I have completed all the
relevant updates to no avail. My collegue is using OfficeMac 2004 and
does not have the same issues, yet is using the same network as myself.
Has anyone any experience of solving this problem??

Also if I was to try reinstalling Entourage would I need to remove
Entourage or all of OfficeMac X???

Thanks

Lucy
 
D

Diane Ross

My Entourage "unexpectedly quits" constantly. I have completed all the
relevant updates to no avail. My collegue is using OfficeMac 2004 and
does not have the same issues, yet is using the same network as myself.
Has anyone any experience of solving this problem??
Click to expand...

Check for a bad message: A malformed spam message was sent to many people
causing the Junk Mail Filter in Entourage X to fail. This is fixed in
Entourage 2004. The cause of this is a missing bracket within the header
information. The JMF cannot parse the information and fails. Microsoft is
aware of this situation. Turning off the JMF after you have a crash
situation, Re-downloading the mail, deleting the bad message, and then
re-enabling the filter is the easiest workaround. This is fixed in
Entourage X after applying the Oct. 2004 Security update. Download here:

<http://www.microsoft.com/downloads/details.aspx?FamilyID=148e9283-4df8-4a75
-9671-cc72e6306b84&displaylang=en>
Also if I was to try reinstalling Entourage would I need to remove
Entourage or all of OfficeMac X???
Click to expand...


If the bad message is not your problem, use "Remove Office" and reinstall
and update. You'll need your CD key.

<http://www.entourage.mvps.org/glossary/remove_office.html>
 
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