Contact in database, but not found in address book

H

hazgro2000

While entering an address for a new email, the contact autofils ok, but
when I tried to update it, the contact could not be found in the
address book. I tried both first and last names, as well as email
address in the search fields with no luck. It also did not come up
using spotlight. I checked for database entegrity (which would not
launch using the option key, so I launched directly from the finder),
and it reports that all is well.

How could this be? Do you think a rebuild is necessary or would help?

thanks.......
 
B

Barry Wainwright [MVP]

While entering an address for a new email, the contact autofils ok, but
when I tried to update it, the contact could not be found in the
address book. I tried both first and last names, as well as email
address in the search fields with no luck. It also did not come up
using spotlight. I checked for database entegrity (which would not
launch using the option key, so I launched directly from the finder),
and it reports that all is well.

How could this be? Do you think a rebuild is necessary or would help?

thanks.......
Click to expand...

In Entourage X and 2004 there is an option in the preferences to clear this
address Cache (Mail & News prefs; Compose tab). You can also (in the same
place) turn off the display of these addresses (but still keep the Œauto
complete¹ of names in your address book).

In both Entourage v9 and in vX individual items can be removed by adding an
entry to the address book that EXACTLY matches the rogue entry in the
history list and then deleting it.

In entourage 2004, hitting the 'junk' button in the toolbar will remove the
address of that message from the cache as well.


Alternatively, just wait a few days/weeks. The remembered addresses are
prioritised by age & frequency and the list is limited to a maximum of 200,
so eventually your mistakes will fall out at the bottom.
 
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