Contacts have disappeared

  • Thread starter Mo Mehlsak/Barbara Riegelhaupt
  • Start date
M

Mo Mehlsak/Barbara Riegelhaupt

I recently installed the Office 11.3 upgrade; now running Entourage 2004
11.2.5. Just realized that with the exception of groups and the "Me"
contact, all the contacts in my Address Book have vanished. Within groups,
the members are still listed, but now they are "generic" (blue dots) instead
of "recognized." I've restarted Entourage and verified that the database is
not corrupt. Is there an explanation/fix for this, or are my contacts (gulp)
gone?
 
D

Diane Ross

I recently installed the Office 11.3 upgrade; now running Entourage 2004
11.2.5. Just realized that with the exception of groups and the "Me"
contact, all the contacts in my Address Book have vanished. Within groups,
the members are still listed, but now they are "generic" (blue dots) instead
of "recognized." I've restarted Entourage and verified that the database is
not corrupt. Is there an explanation/fix for this, or are my contacts (gulp)
gone?
Click to expand...

Do you have syncservices enabled? Are you on an Intel Mac?

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
M

Mo Mehlsak/Barbara Riegelhaupt

Do you have syncservices enabled? Are you on an Intel Mac?
Click to expand...

No and no (iMac G4).

I went ahead and rebuilt the database and about 50 of my 800-plus contacts
came back. That's when I noticed that all my calendar events and tasks had
disappeared, too. I also started getting NAV alerts about a "RgeMsg" being
quarantined. So I decided to revert to a 2-week-old backup, after forwarding
essential messages from the past two weeks to a Web-based email account. So
far, the restored database seems fine. Still puzzled about the problem,
though.

Mo
 
D

Diane Ross

No and no (iMac G4).

I went ahead and rebuilt the database and about 50 of my 800-plus contacts
came back. That's when I noticed that all my calendar events and tasks had
disappeared, too. I also started getting NAV alerts about a "RgeMsg" being
quarantined. So I decided to revert to a 2-week-old backup, after forwarding
essential messages from the past two weeks to a Web-based email account. So
far, the restored database seems fine. Still puzzled about the problem,
though.
Click to expand...

Set your virus software to exclude the Microsoft User Data folder. If NAV
hasdetected a virus stored in the database
(probably in an infected email) and has quarantined the database, hiding it
from the system this could be your problem.

A search for invisible files might find all the missing info or find out how
NAV stores this hidden data.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
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