Corrupt Entourage mtgs crash Treo 700. Why???

I

irchamandy

My Treo 700 constantly crashes when I go into the calendar. Palm said
it was because of a corrupt Entourage 2004 meeting. I deleted my
calendar and created a new one. The problem went away for a couple of
weeks but now it is back. Why would Entourage consistently make
corrupt meetings that crash my Treo 700?
 
W

William Smith

irchamandy said:
My Treo 700 constantly crashes when I go into the calendar. Palm said
it was because of a corrupt Entourage 2004 meeting. I deleted my
calendar and created a new one. The problem went away for a couple of
weeks but now it is back. Why would Entourage consistently make
corrupt meetings that crash my Treo 700?
Click to expand...

Take what any software company says about another software company with
a grain of salt, especially when you're looking for support. It's easy
to point fingers and you will get stuck in the middle still looking for
a solution.

If Palm knows of an issue where Entourage creates events that can crash
their product then they need to approach Microsoft with this information
and work to get it fixed. You should not be required to do this on
Palm's behalf.

I suggest you ask Palm what they are doing to correct this issue.
Microsoft can do nothing if they don't know the details of the problem.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 
I

irchamandy

Take what any software company says about another software company with
a grain of salt, especially when you're looking for support. It's easy
to point fingers and you will get stuck in the middle still looking for
a solution.

If Palm knows of an issue where Entourage creates events that can crash
their product then they need to approach Microsoft with this information
and work to get it fixed. You should not be required to do this on
Palm's behalf.

I suggest you ask Palm what they are doing to correct this issue.
Microsoft can do nothing if they don't know the details of the problem.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
Click to expand...


i have tested this problem over and over again on this computer and it
is very consistently caused by entrouage. on other computers, the
problem doesn't exist so it isn't a systemic problem with entourage,
just a problem with the one on this specific computer.
 
W

William Smith

irchamandy said:
i have tested this problem over and over again on this computer and it
is very consistently caused by entrouage. on other computers, the
problem doesn't exist so it isn't a systemic problem with entourage,
just a problem with the one on this specific computer.
Click to expand...

You earlier said you recreated your calendar. How did you do this?

Have you tried creating a new identity using Entourage --> Switch
Identity...?

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 
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