Corrupt Rules File

[eschaider]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: pop

I ran the Office Mac 2008 12.?? update. When the update completed it told me it couldn't find any installed versions of Office. I checked to see if Entourage was alive and got a message in a dialog box that said " The Rules file appears corrupt. Rules cannot be used." Entourage promptly quit.

What's wrong and how do I fix it?

Ed

 

[Craig Mitchell]

I ran the Office Mac 2008 12.?? update. When the update completed it told me it couldn't find any installed versions of Office. I checked to see if Entourage was alive and got a message in a dialog box that said " The Rules file appears corrupt. Rules cannot be used." Entourage promptly quit.

What's wrong and how do I fix it?

Ed

I also received the same error. Just installed Office Mac 2008 yesterday.

Any ideas would be appreciated

 

[Pawan Kapoor]

Try This:

CAUSE
This issue may occur if the Rules file for your identity has been corrupted.
Back to the top

RESOLUTION
To resolve this issue, re-create the Rules file for your identity: 1. Drag
the Rules file for your identity to the desktop.

The Rules file for your identity is stored in the following Identity folder:
Hard diskocuments:Microsoft User Data:Microsoft Office 2001
Identities:Your Identity Folder
2. Start Entourage or Outlook Express.
3. Re-create your Rules.

For more information about Rules, follow these steps: 1. On the Help menu,
click Contents and Index, click Index, and then click R.
2. Scroll down until you locate Rules, and then click the arrow to the left
to view a list of topics under the general topic.
3. Click About Rules.

 

[csandhoff]

Try This:

CAUSE
This issue may occur if the Rules file for your identity has been corrupted.
Back to the top

RESOLUTION
To resolve this issue, re-create the Rules file for your identity: 1. Drag
the Rules file for your identity to the desktop.

The Rules file for your identity is stored in the following Identity folder:
Hard diskocuments:Microsoft User Data:Microsoft Office 2001
Identities:Your Identity Folder
2. Start Entourage or Outlook Express.
3. Re-create your Rules.

For more information about Rules, follow these steps: 1. On the Help menu,
click Contents and Index, click Index, and then click R.
2. Scroll down until you locate Rules, and then click the arrow to the left
to view a list of topics under the general topic.
3. Click About Rules.

Awesome! Just had the issue this morning, and this fix worked
flawlessly. Thanks.

 

[MF]

I just upgraded from Mac 2008 home and student edition TO the special media edition. I received the same "the rules file appears corrupt" error. I cannot find the files noted above (Hard diskocuments:Microsoft User Data:Microsoft Office 2001 Identities:Your Identity Folder).

Where is the Rules file stored in the Mac 2008 version on OS X 10.5.2?

Thank you

 

[MF]

Sorry - I'm new to my Mac.. I did find it under a different folder path. My problem is solved. Thank you

 

[djbnyc]

I have the same trouble -- Entourage will not open because rules appear corrupted. Followed the advice above, but there was no info about my identity listed underdocuments Office Identities, so nothing to delete.
Any other ideas?

 

[Diane Ross]

I have the same trouble -- Entourage will not open because rules appear
corrupted. Followed the advice above, but there was no info about my identity
listed underdocuments Office Identities, so nothing to delete.
Any other ideas?

Your data is stored here:

~/Documents/Microsoft User Data/Office 2008 Identities

Are you saying you have no Microsoft User Data folder or no Office 2004
Identities folder?

It helps to know what version of Entourage you are using.

<http://www.entourage.mvps.org/version/index.html#find_version>

 

[Gene Hunt]

Your data is stored here:

~/Documents/Microsoft User Data/Office 2008 Identities

Are you saying you have no Microsoft User Data folder or no Office 2004
Identities folder?

It helps to know what version of Entourage you are using.

I have much the same problem, cannot yet solve. Running OSX 10.5.2. Upgraded from Office 2008 student/teacher edition to full version (only because I needed Exchange Server support). Loaded full version, then tried to run the obligatory 12.0.1 update - unlike with the s/t edition, this update would not load because "application could not be found."

All Office apps work except Entourage: "Rules file appears to be corrupt. Rules cannot be used." Clicking "OK" quits the app. I found the Main Identity folder, and Rules appear ok. This is where my knowledge runs short. Double clicking on Rules attempts again to launch Entourage, which fails. I cannot rebuild Rules if I cannot launch Entourage.

Is there a solution? I now have 2 new versions of Office 2008, neither of which will run Entourage. Please help!

 

[Diane Ross]

I have much the same problem, cannot yet solve. Running OSX 10.5.2. Upgraded
from Office 2008 student/teacher edition to full version (only because I
needed Exchange Server support). Loaded full version, then tried to run the
obligatory 12.0.1 update - unlike with the s/t edition, this update would not
load because "application could not be found."

See this solution:

<http://blog.entourage.mvps.org/2008/05/workaround_when_updater_fails.html>

In case the above link does not work:

All Office apps work except Entourage: "Rules file appears to be corrupt.
Rules cannot be used." Clicking "OK" quits the app. I found the Main Identity
folder, and Rules appear ok. This is where my knowledge runs short. Double
clicking on Rules attempts again to launch Entourage, which fails. I cannot
rebuild Rules if I cannot launch Entourage.

Quit Entourage, Drag out the Rules file. Launch Entourage. Entourage create
a new one. You will need to re-enter your rules. Take screenshots.

You could try bringing over an old Rules file from a backup (either 2004 or
2008) You will have to reset folder destinations.

Is there a solution? I now have 2 new versions of Office 2008, neither of
which will run Entourage. Please help!

Hmmmm, are these on the same drive?

Note, we are expecting a big update for Office soon. This might help with
your problems.