corrupted email removed but entourage still crashing

S

spydergirl

iMac G5
OS 10.3.9
Entourage 10.1.4

never had problems until 1-2 days ago, downloading email, progress
showed 6 to be received, crashed 2-3 times at same point; went to web
based email and deleted one strange email; entourage has been strange
ever since: crashes when moving single emails from inbox to other
folder, sometimes displays "The action could not be completed - mail
error", sometimes when I open a folder and highlight an email, the
message field goes blank and the folder contents field
(to/from/subj/date) is blank or sections are gray. Mail views
"received today" restores text and titles. Some corruption in there
somewhere - any advice on a fix without losing my data? Thanks.
 
B

Barry Wainwright [MVP]

iMac G5
OS 10.3.9
Entourage 10.1.4

never had problems until 1-2 days ago, downloading email, progress
showed 6 to be received, crashed 2-3 times at same point; went to web
based email and deleted one strange email; entourage has been strange
ever since: crashes when moving single emails from inbox to other
folder, sometimes displays "The action could not be completed - mail
error", sometimes when I open a folder and highlight an email, the
message field goes blank and the folder contents field
(to/from/subj/date) is blank or sections are gray. Mail views
"received today" restores text and titles. Some corruption in there
somewhere - any advice on a fix without losing my data? Thanks.
Click to expand...

It is possibly an early sign of mild database corruption.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.
 
M

Morrisba

I too am getting the same issue.
It is not displaying certain "sent" items and crashes when trying to
browse the folder.
 
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