Crashes when I open Sent Items Folder

N

Natasha

I just sent off an email with several URL links and now entourage
crashes when I try to open the Sent Items folder. I get the following
error: The application Microsoft Entourage has unexpectedly quit. The
system and other applications have not been affected.

I have 4 email accounts set up with Entourage and this is only
happening on one. Please advise - it's driving me nuts.
 
B

Barry Wainwright

It sounds like database corruption.

First, is your account imap or pop? If it's imap, right-click on the server
icon in the left hand pane and select 'empty cache' - this will erase the
local copy of the emails on the server, but they will be retained on the
server and will be downloaded again next time you connect. Then, go on to
rebuild as described for POP...

For a POP account you should rebuild your database. Quit entourage and all
office apps, then restart entourage with the option key held down until you
see the rebuild instructions. Start with the first option, but if this does
not cure the problem go on to the second.
 
G

Gil Anspacher

I am trying to rebuild my database (have done it before) and I am either
getting a message 'quit all MS apps (all apps are quit and reminders are
off) or I get to the rebuild screen but it is blank or it displays text for
1-2 seconds. Then in both cases, Entourage quits. This happens both when I
am in the corrupted identity and in a newly created and functioning
identity. I have even tried trashing the prefs and also re-installed update
10.1.6.

I am using Entourage X 10.1.6 Mac OS X 10.3.5

I am getting an error when I try to open my main identity (error # 4362) and
at 1st, I got the same error when trying to access a message in the drafts
folder (corrupt message?). Now, I can click on any message and not see any
preview text.

Any fixes? Help!
Gil
 
G

Gil Anspacher

I found a solution:

I trashed the Entourage App. (10.1.6) Dragged in a new Entourage App
(10.1.1) from the install disk and then ran update 10.1.6 which resulted in
a new Entourage App ver 10.1.6

Then the database rebuild went as expected.

Ugg! What a waste of an hour! Back to work!
 
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