Database Daemon taking up full CPU usage

B

BAIRIM

I ´m experiencing a big problem with Entourage 2004 and Word 2004
that´s is very important for me to fix due to a planned migration
(around 50 users) from Outlook 2001(classic) to Entourage 2004.

Word was working fine, but when I configure a delegate Exchange
Mailbox in Entourage containing around 20k contacts and synchronize
them, the next time I open Word I have to wait around several minutes
before I can use it.

Apple Activity monitor shows the database daemon taking up about 90%
of the CPU and after several minutes it returns to normal, but Word
continues several minutes steady in 50% until normal. This happens
every time I open Word.

I experience the same issue in an another test macintosh with all
current updates.

The problem disappear if I remove the entourage identity.

The problem is significant enough that I cannot recommend my company
use the product until the cause is identified and fixed.

Any ideas? Can someone help?

Test Macintoshs:
Powerbook G4 1.5 Ghz - 1Gb RAM - OS X 10.3.6 - MS Office 2004 with
lastest updates

Thank you,

Marcos Rivas
Tenaris Group - Argentina
 
C

Corentin Cras-Méneur

Hi Marcos,
I ´m experiencing a big problem with Entourage 2004 and Word 2004
that´s is very important for me to fix due to a planned migration
(around 50 users) from Outlook 2001(classic) to Entourage 2004.

Word was working fine, but when I configure a delegate Exchange
Mailbox in Entourage containing around 20k contacts and synchronize
them, the next time I open Word I have to wait around several minutes
before I can use it.
Click to expand...

Did you add the contacts to a project ?? WHen Office apps trry to track
down e-mails associated with great numbers of e-mails, it requires a LOT
of CPU.

Corentin
 
B

BAIRIM

Hi Marcos,


Did you add the contacts to a project ?? WHen Office apps trry to track
down e-mails associated with great numbers of e-mails, it requires a LOT
of CPU.

Corentin
Click to expand...

No I didn´t.
I tried exporting all the contacts and importing in a new blank
identity.
Before importing the contacts Word and Entourage works fine, but after
importing them I experienced the same problem again.
 
C

Corentin Cras-Méneur

BAIRIM said:
No I didn´t.
I tried exporting all the contacts and importing in a new blank
identity.
Before importing the contacts Word and Entourage works fine, but after
importing them I experienced the same problem again.
Click to expand...


I really don;t get it then. The only reason I can think of for Word to
slow down because of contacts is their integration in projects. In the
project Manager from Word, do you see contacts or e-mails ??

Corentin
 
B

Beth Rosengard

I really don;t get it then. The only reason I can think of for Word to
slow down because of contacts is their integration in projects. In the
project Manager from Word, do you see contacts or e-mails ??
Click to expand...

I wonder if this problem is a throwback to the old AutoText bug in Word X.
I believe it was fixed in Word 2004 but I'll review it here in case it helps
illuminate Marcos's problem somehow. Since I have no experience with
Exchange, this is probably completely irrelevant :).

A slowdown in opening Word X can occur because contacts from the Entourage
Address Book are being added to Word's Normal template so they can be used
as AutoText entries. This results in duplicate/triplicate/etc. AutoText
entries and an oversized Normal template. It consequently causes a delay
when opening Word.

The fix is to run the following macro whenever necessary:

Sub RemoveContacts()

' Removes Contacts from Normal Template
' Macro writted July 4 2002 by John McGhie

Dim anAutoText As AutoTextEntry
Dim i As Integer

For Each anAutoText In Application.NormalTemplate.AutoTextEntries
If Left(anAutoText.Value, 9) = "* CONTACT" Then
anAutoText.Delete
i = i + 1
End If
Next anAutoText

Application.NormalTemplate.Save

MsgBox Str(i) & " contacts deleted"

End Sub

Hope this helps somehow.

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>
 
J

Jeffrey Weston [MSFT]

Hey Beth, thanks for the suggestion.

That script will remove the contacts from the Normal Template, but to my
knowledge Word 2004 will just try to load the contacts from the Address Book
all over again on next launch.

A Microsoft Entourage Tester has contacted Marcos Rivas, directly and also
noted the Performance Hit on his own machine.

Currently, there is not an on/off switch to prevent Word 2004 from loading
the contacts.

We are looking to this scenario, for future releases.

--

Jeffrey Weston
Mac Word Test
Macintosh Business Unit
Microsoft

This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this e-mail address. It is for
newsgroup purposes only.

Find out everything about Microsoft Mac Newsgroups at:
[http://www.microsoft.com/mac/community/community.aspx?pid=newsgroups]
Check out product updates and news & info at:
[http://www.microsoft.com/mac]
 
C

Corentin Cras-Méneur

Hi Jeffrey,
Hey Beth, thanks for the suggestion.

That script will remove the contacts from the Normal Template, but to my
knowledge Word 2004 will just try to load the contacts from the Address Book
all over again on next launch.
Click to expand...

I see... not really helpful then :-\
A Microsoft Entourage Tester has contacted Marcos Rivas, directly and also
noted the Performance Hit on his own machine.

Currently, there is not an on/off switch to prevent Word 2004 from loading
the contacts.

We are looking to this scenario, for future releases.
Click to expand...


Thanks a lot for the information. It's nice to nuderstand what's going
on.


Corentin
 
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