Database issues - again

T

Tiff Sunbacon

The frequency of database problems which advise me to rebuild is
increasing: three times in the last 6 weeks. Could there be an
underlying issue that is not addressed by a rebuild? I'm hooked into
an Exchange server for work and it takes a full day to repopulate all
my email folders.

Many thanks.
 
D

Diane Ross

[email protected] said:
7. In that folder, you should see all of the email accounts setup in your
Entourage application. You will want to DELETE ALL of the identities that are
giving you problems. After they have been deleted, make sure that you empty
your trash.
Click to expand...

This is not the first time you have recommended doing this. It will delete
all of their mail. Please do not do this again without warning the user of
the consequences.
 
T

Tiff Sunbacon

This is not the first time you have recommended doing this. It will delete
all of their mail. Please do not do this again without warning the user of
the consequences.
Click to expand...

Thanks (one and all). I think the problem may be in whole or in part
connected to the Exchange server since our IT chap tells me I have
about three times as many emails on the server as I actually have.
Could it be doubling up each time I rebuild?

Thanks
 
D

Diane Ross

Tiff Sunbacon said:
Thanks (one and all). I think the problem may be in whole or in part
connected to the Exchange server since our IT chap tells me I have
about three times as many emails on the server as I actually have.
Could it be doubling up each time I rebuild?
Click to expand...

Rather than rebuild a database that only has Exchange, it's best to create a
new Identity and let Entourage sync again with the server.

I don't use Exchange, but can you search for duplicates on the server and
clean them up before syncing again?
 
T

Tiff Sunbacon

Rather than rebuild a database that only has Exchange, it's best to create a
new Identity and let Entourage sync again with the server.
Click to expand...

It doesn't only have Exchange. I use a local version for storing
emails on my computer after I have deleted them from the server. Will
that make a difference?
I don't use Exchange, but can you search for duplicates on the server and
clean them up before syncing again?
Click to expand...

Not sure about that. Will have to investigate

Thanks
 
D

Diane Ross

Tiff Sunbacon said:
It doesn't only have Exchange. I use a local version for storing
emails on my computer after I have deleted them from the server. Will
that make a difference?
Click to expand...

Rebuilding would help for mail in folders "On My Computer", however, you
might want to try this...

Export as Entourage archive (.rge) all of your mail. Select to delete. Then
you can import it back in your Identity. This is like a rebuild and is a bit
safer. Obviously, you want to make a duplicate first when delete all data.
 
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