A user of mine reinstalled Entourage after stability
issues with the Exchange insert, and now her database is
overwritten with a new one.
Is there a backup made of the original before the
overwriting happens?
Entourage does not overwrite the database. If the user had moved the
Microsoft User Data folder to the Microsoft Office (MUD) folder and then
deleted that folder when they did the re-install then the data is gone.
Select Switch Identity and see if your old identity is still listed. If it's
not there, then... It's possible that Entourage is looking in the wrong
location for your MUD folder. You probably have more than one Documents
folder. Entourage expects the folder to be in your Documents folder. For OS
X users, that's the Documents folder in your User's folder. Open Entourage,
create a new identity and name it something unique so you can do a search on
it and it will be the only thing that shows up. Now do a search in the
Finder for this new identity. This will tell you where Entourage is looking
for Identities. Fix if you have more than one Microsoft User Data Folder...
Move the identity folder you want to use to the Office Identities folder
that Entourage is recognizing. Your identity is named "Main" by default. Be
sure to rename one so you do not overwrite. Switch Identities to view your
mail. If you have not used the new identity, delete it. If you have used it
and want to combine the new mail with your original database, just drag each
folder to the desktop. this creates an MBOX file. Switch identities. Drag
the MBOX files into the folder window of Entourage. Remember keep a backup
of all data before deleting.
