Database problems

H

Helen

I have just tried to send email and entourage is saying there is a problem
with the database and would i like to do a rebuild.

this gives me an error (-40) messages and offers and advanced rebuild which
returns the same error code.

I have been trawling the net for some information on what to do next but
there doesn't seem to be any other options.

Does anyone have a better idea?

thanks
 
D

Diane Ross

I have just tried to send email and entourage is saying there is a problem
with the database and would i like to do a rebuild.

this gives me an error (-40) messages and offers and advanced rebuild which
returns the same error code.
Click to expand...

You don't mention what version of Entourage or the OS you are using. It
helps to have this information when offering solutions.

Error -40 is a positioning error (tried to position before start of file).
This might indicate file system corruption. Try running Apple's Disk
Utility: First Aid and repairing the disk till it shows clean.

<http://www.entourage.mvps.org/error/page.html#error-40>
 
H

helen

I am using version 10.0.1. on a G4 running system 10.2.8.

I tried the disk utility but that has not fixed the problem.

not sure what to do now
 
H

helen

I am using entourage 10.0.1 on a G4 mac running system 10.2.8

I tried the disk utility but it did not help.

Do you think all is lost?
 
B

Barry Wainwright [MVP]

I am using entourage 10.0.1 on a G4 mac running system 10.2.8

I tried the disk utility but it did not help.

Do you think all is lost?
Click to expand...
Not yet - try quitting all office apps, move the folder 'Microsoft' out of
~/library/Preferences/ to the desktop (where '~' is your 'Home' folder, the
one that bears your user name and a 'house' icon).

Log out & back in again and see if you can get going again.

Report back if it doesn't work, there other things we can try.
 
H

helen

no, this didn't work, it still has exactly the same message as before.
do you have other ideas?
 
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