Default Folder X Conflict

J

jayk6

After downloading the latest version of Default Folder X (v 4.0.2) Entourage 2008 crashed when adding attachments to a message. Default Folder X is a faster way to navigate through all your folders. Upon disabling Default Folder X by adding Entourage as an excluded application, all was well. Hopefully StClair Software will fix this issue in their next release.
 
D

Diane Ross

After downloading the latest version of Default Folder X (v 4.0.2) Entourage
2008 crashed when adding attachments to a message. Default Folder X is a
faster way to navigate through all your folders. Upon disabling Default Folder
X by adding Entourage as an excluded application, all was well. Hopefully
StClair Software will fix this issue in their next release.
Click to expand...

I'm a big user of Default Folder and I have no problems. I would test in a
new User to see if the problem exists there.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Office there.
 
J

jayk6

It was by switching users and finding no problem there and then booting in Safe mode and finding no problem that I isolated Default Folder X as the problem. St.Clair Software suggested I trash the Default Folder X plist. I did that and after I turned on Default Folder X again, the same problem recurred. Diane do you think there is a Microsoft plist that I should trash?

Thanks,

Jay
 
D

Diane Ross

It was by switching users and finding no problem there and then booting in
Safe mode and finding no problem that I isolated Default Folder X as the
problem. St.Clair Software suggested I trash the Default Folder X plist. I did
that and after I turned on Default Folder X again, the same problem recurred.
Diane do you think there is a Microsoft plist that I should trash?
Click to expand...

Doubtful. Let's find where the problem is located. First test your database
for corruption.

1. create a new Identity under Entourage in the Menu bar.

2. test Default Folder in this new Identity

3. If it works, then rebuild your main Identity

4. If it does not work then the problem is most likely in your User's
folder.

5. To eliminate your User's folder, Go to System Preferences --> Create a
New User in Accounts. Switch to the New User by logging out/in or use Fast
User Switching. Test Office there.

6. If it works in the new User, then it IS in your User's folder and is a
preference. Use this link for testing:

Troubleshooting Your User Account for a Problem

<http://www.entourage.mvps.org/troubleshoot/test_user.html>

7. If the problem existed in a new User #5, then it is system wide. We'll
discuss those options if that is the problem.
 
A

Allen Watson

I'm a big user of Default Folder and I have no problems. I would test in a
new User to see if the problem exists there.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Office there.
Click to expand...

I'm with Diane here: I use Default Folder X, Mac OS X 10.5.2. No
problems. Hm. I have v4.0.1; I will download 4.0.2 and see if I find a
problem with that verison.
 
J

jayk6

Allan and Diane. So far, I've determined that it is not an identity problem and is IS a user folder problem. It is something in the com.applexxxxxxx I think but I haven't narrowed it down yet. Entourage crashed after putting back the first half of the com.applexzxxplist items and also replacing the second half. Puzzling. For now I have Default Folder X excluding Entourage.

Jay
 
J

jayk6

Allan and Diane. I sent a crash report to St. Clair Software and got a reply today. They found something to fix and made a new build, 4.0.3d6. After I loaded it, the conflict went away. Thank you for your interest in this issue.

Jay
 
D

Diane Ross

Allan and Diane. I sent a crash report to St. Clair Software and got a reply
today. They found something to fix and made a new build, 4.0.3d6. After I
loaded it, the conflict went away. Thank you for your interest in this issue.
Click to expand...

Thanks for the feedback. Default Folder is such a handy application that I
am lost without it. Isn't it nice to see direct results when you contact a
company with a problem?
 
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