Deleted address groups

H

Helen Sandler

I have accidentally deleted three address groups from the address book in
Entourage 2004.

Is there any way to retrieve these groups?

Thanks,
Helen
 
B

Barry Wainwright

I have accidentally deleted three address groups from the address book in
Entourage 2004.

Is there any way to retrieve these groups?

Thanks,
Helen
Click to expand...

Sorry, no.
 
H

Helen Sandler

Sorry, no.
Click to expand...

Thanks Barry. I think there is a flaw in the programme. I had a group open
in a window, let's call it Group X, and then I clicked on Add Group in the
main menu to start a new group. A new untitled group opened with Group X
already in it as the first addressee. That's not what I wanted so I deleted
Group X from Untitled Group. (I can't remember how I did this - I think it
was by using the Delete key.) This unfortunately removed the group not just
from the Untitled Group but from the Address Book.

Should it be this easy to permanently delete groups, which are probably the
most precious resource in the entire programme? Maybe a warning would be
good such as 'Are you sure you want to delete Group X?'

I do realise it is my own silly fault though.
Helen
 
B

Barry Wainwright

Thanks Barry. I think there is a flaw in the programme. I had a group open
in a window, let's call it Group X, and then I clicked on Add Group in the
main menu to start a new group. A new untitled group opened with Group X
already in it as the first addressee. That's not what I wanted so I deleted
Group X from Untitled Group. (I can't remember how I did this - I think it
was by using the Delete key.) This unfortunately removed the group not just
from the Untitled Group but from the Address Book.

Should it be this easy to permanently delete groups, which are probably the
most precious resource in the entire programme? Maybe a warning would be
good such as 'Are you sure you want to delete Group X?'

I do realise it is my own silly fault though.
Helen
Click to expand...

It should not be that easy. However, I have just checked in my copy of
entourage, and the groups are not being deleted this way. Can you try to
figure out exactly what you did? If you can recreate the issue I will report
it as a bug.
 
P

Paul Berkowitz

It should not be that easy. However, I have just checked in my copy of
entourage, and the groups are not being deleted this way. Can you try to
figure out exactly what you did? If you can recreate the issue I will report
it as a bug.
Click to expand...

I think Helen probably clicked "Delete" in the main window instead of
"Remove" in the group window. Clicking "Delete Group" in the group window
would just delete the new group, not the selected [group] member from the
Address Book. It's impossible to delete the group from the Address Book if
the open group window is in the front - I think she must have clicked the
main window to the front (perhaps by mistake) and clicked Delete (or pressed
Delete key) there.

To avoid such mistakes, Helen, you could go to Preferences/Notifications,
and press the "Reset Confirmation Dialogs" button. Although that looks as if
it might be referring just to mail, like the checkbox next to it, it in fact
refers to ALL confirmation dialogs. At one point you must have clicked the
"Don't show this window again" box that came up when you wanted to delete a
contact. There are separate confirmation dialogs for contacts/groups,
calendar events, tasks, notes, messages, and maybe other things. After
resetting all dialogs, they will come up again. If you want to avoid
irretrievable deletions, don't ever click those "Don't Show Again" boxes and
just put up with the nag.

Unfortunately, MacBU have never made the "Deleted Items" folder a real
Deleted ITEMS folder - it still only stores deleted messages and mail
folders, as it inherited the feature way back when from Outlook Express. The
same logic that makes it a halfway house for deleted messages, based on the
Finder's Trash can, should also apply to all the other items you might
delete from Entourage's database. They should all end up in the Deleted
Items folder, where you can retrieve them before choosing to empty it, don't
you think? Some of us have requested this over the years, but it's never
been done. Since there's nowhere else to make feature requests at the
moment, do so here, and Nathan can pass the word back to MacBU.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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