Deleted Entourage account by mistake. How to restore it?

P

pix

I have inadvertently deleted my personal Entourage account while
trying to add a new one! I was in the window where you can add, rename
and delete accounts and deleted it by mistake. I have not touched the
computer, nor closed Entourage, the window is still open but I don't
know how to restore my account as there is no option to go back and
restore it. What to do?
THANKSSSS
 
D

Dave Cortright

I have inadvertently deleted my personal Entourage account while
trying to add a new one! I was in the window where you can add, rename
and delete accounts and deleted it by mistake. I have not touched the
computer, nor closed Entourage, the window is still open but I don't
know how to restore my account as there is no option to go back and
restore it. What to do?
THANKSSSS
Click to expand...

You can't restore it; you'll have to recreate it.
 
P

pix

Thank you for the response.
I have been told by someone that the information contained in the
email program (email messages, email addresses etc.) is still
somewhere in my hard driveeven if I have deleted that identity. Is it
possible? and if so, how to retreive it?
 
A

Adam Bailey

pix said:
Thank you for the response.
I have been told by someone that the information contained in the
email program (email messages, email addresses etc.) is still
somewhere in my hard driveeven if I have deleted that identity. Is it
possible? and if so, how to retreive it?
Click to expand...

Did you delete your *account* or your *identity*? Huge difference.

Are you not seeing your email addresses and messages?

Do you have any options if you choose Switch Identity from the Entourage
menu?
 
P

pix

I have deleted the identity not the account (I've learned a lot in
these two days trying to figure out what to do!). I went to Microsoft
User data and there is no sign of the old identity. A friend said it's
probably still in the hard disk but it doesn't look like it is.
The name of the identity is not there if I choose "switch identity".
I guess it's gone... right?

Also, I set up a new identity to use Entourage for my Yahoo Small
Business account and it's IMPOSSIBLE for me to send emails from
Entourage from my email address. I have read everything in this
newsgroup and I've come to the conclusion that it's maybe a question
of no-compatibility? All the seetings are correct, password is
correct, autenthication option is checked, I tried to type the "%"
sign instead of the "@" sign. Nothing works.
Is it possible that it might be an ISP problem? I get cable internet
from RCN (I guess it's only a NY provider), anyone knows where the
problem might be? I'm giving up trying....
Someone mentioned a firwall issue, what's that?
 
D

Diane Ross

I have deleted the identity not the account (I've learned a lot in
these two days trying to figure out what to do!). I went to Microsoft
User data and there is no sign of the old identity. A friend said it's
probably still in the hard disk but it doesn't look like it is.
The name of the identity is not there if I choose "switch identity".
I guess it's gone... right?
Click to expand...
If it's not in the Trash it's gone. You could do a search for Microsoft User
Data folder to see if it's hiding somewhere.
Also, I set up a new identity to use Entourage for my Yahoo Small
Business account and it's IMPOSSIBLE for me to send emails from
Entourage from my email address. I have read everything in this
newsgroup and I've come to the conclusion that it's maybe a question
of no-compatibility? All the seetings are correct, password is
correct, autenthication option is checked, I tried to type the "%"
sign instead of the "@" sign. Nothing works.
Is it possible that it might be an ISP problem? I get cable internet
from RCN (I guess it's only a NY provider), anyone knows where the
problem might be? I'm giving up trying....
Someone mentioned a firwall issue, what's that?
Click to expand...

You can have multiple accounts in one Identity. However, Yahoo YPOP mail
service is now available for a yearly subscription fee .

If you are already paying the fee, check your settings:

Incoming Mail (POP3) Server: pop.mail.yahoo.com
Outgoing Mail (SMTP) Server: smtp.mail.yahoo.com
(use authentication)

Do this by clicking on Advanced Sending Options and then Use Authentication.

Account Name/Login Name: your email address without the "@yahoo.com"

Email Address: your Yahoo! Mail address (e.g., [email protected])

Password: your Yahoo! Mail password

<http://www.entourage.mvps.org/accounts/yahoo.html>
 
P

pix

Thank you Diane,

I called my ISP and actually solved the problem. I hope this will help
the many people who have my same problem:

the "incoming mail" settings are the settings your email provider
gives you (in my case Yahoo) BUT
the "Outgoing" settings ARE THE SETTINGS OF YOUR ISP. So, for example,
in my case I had to set up the account this way:

Incoming: pop.bizmail.yahoo.com (Yahoo is my web space provider and I
have an emal account with them which I want to set up for Entourage)
Outgoing: smtp.rcn.com (no authentication need, but I guess it
depends on each case). RCN is the ISP, I pay RCN to provide cable
connection to the internet; they told me they block the outgoing
messages if the settings are not their settings)

It works for me, I hope it'll work for other people.

paola
 
Top