deleted letter threads. how do I reverse this?

[Heather Smith]

I have a user whose mail is not showing up. It's showing up in webmail
but not his outlook inbox. he said this started 2 weeks ago.

this is what he said...
i think it started when i logged on once and suddenly everything
disappeared. i logged back on and syncrhonized and it all came back.
but a few days after that i got some popup message a few times that
asked if i wanted to delete letter strings along with a message or
somethign, which i finally said yes to. no idea what that did, but it
might hide everything back and forth with a given subject line.

he later said that he thinks the "letter strings' was really "letter threads"
but didn't have the exact error message.

Any clue about this?

thanks

 

[Roady]

Try changing the view on his mailbox in Outlook. Make sure is is set to
display all messages. Reset the views if neccesary.

--
Roady
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-----
I have a user whose mail is not showing up. It's showing up in webmail
but not his outlook inbox. he said this started 2 weeks ago.

this is what he said...
i think it started when i logged on once and suddenly everything
disappeared. i logged back on and syncrhonized and it all came back.
but a few days after that i got some popup message a few times that
asked if i wanted to delete letter strings along with a message or
somethign, which i finally said yes to. no idea what that did, but it
might hide everything back and forth with a given subject line.

he later said that he thinks the "letter strings' was really "letter
threads"
but didn't have the exact error message.

Any clue about this?

thanks