Deleted User Account - please help!

J

jacquiedwards75

Hello

I think I've done something very stupid and I am hoping that I haven't
lost all my emails from the last three years.

I have recently changed account numbers with my ISP which meant that I
had to update Entourage with my new log-in details. I went to Switch
User to create a new user identity. I'm not sure how I managed it, but
I deleted the old user profile (Main identity) completely. I have
already searched on some of the topics on here, and so I went into my
Documents file, then Office X Identities. The only file in there is the
new account I set up, and this appears to be completely empty.

I haven't backed up my hard drive so I suspect this means that I have
lost everything. But if there's anywhere you could suggest that the
data might have been stored, I would be grateful if you could advise.

Many thanks in advance.
Jacqui
 
D

Diane Ross

I think I've done something very stupid and I am hoping that I haven't
lost all my emails from the last three years.

I have recently changed account numbers with my ISP which meant that I
had to update Entourage with my new log-in details.
Click to expand...

In the future if you change ISPs, just change account info. You do not need
to set up a new Identity.
I went to Switch
User to create a new user identity. I'm not sure how I managed it, but
I deleted the old user profile (Main identity) completely. I have
already searched on some of the topics on here, and so I went into my
Documents file, then Office X Identities. The only file in there is the
new account I set up, and this appears to be completely empty.

I haven't backed up my hard drive so I suspect this means that I have
lost everything. But if there's anywhere you could suggest that the
data might have been stored, I would be grateful if you could advise.
Click to expand...

When you created the new Identity, did you name it the same as your old
Identity? I've never tried renaming the same nor do I remember seeing
reports, but I would think you would get a warning "do you want to replace".
If Entourage replaced the Identity, it's gone. A third party application
like Data Rescue might be able to find it, but you need to use it before the
data is written over.

When you create a new Identity, Entourage stores it in the same Office X
Identities folder. Check to see if you have another " Office X Identities"
folder on your HD. Also check the trash.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
J

jacquiedwards75

Diane said:
In the future if you change ISPs, just change account info. You do not need
to set up a new Identity.


When you created the new Identity, did you name it the same as your old
Identity? I've never tried renaming the same nor do I remember seeing
reports, but I would think you would get a warning "do you want to replace".
If Entourage replaced the Identity, it's gone. A third party application
like Data Rescue might be able to find it, but you need to use it before the
data is written over.

When you create a new Identity, Entourage stores it in the same Office X
Identities folder. Check to see if you have another " Office X Identities"
folder on your HD. Also check the trash.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
Click to expand...

On 12/11/06 2:15 PM, in article
[email protected],


In the future if you change ISPs, just change account info. You do not need
to set up a new Identity.
Click to expand...

OK, thanks.
When you created the new Identity, did you name it the same as your old
Identity? I've never tried renaming the same nor do I remember seeing
reports, but I would think you would get a warning "do you want to replace".
If Entourage replaced the Identity, it's gone. A third party application
like Data Rescue might be able to find it, but you need to use it before the
data is written over.

When you create a new Identity, Entourage stores it in the same Office X
Identities folder. Check to see if you have another " Office X Identities"
folder on your HD. Also check the trash.
Click to expand...


Hi, I didn't name it the same but I think I hit the delete button
instead of the new button. There's definitely only one profile in
Office X and that's the new one which is empty. Is it too late to try
and use Data Rescue? I haven't yet used the new profile. There's
nothing in the trash either.

Thanks again.
 
D

Diane Ross

Hi, I didn't name it the same but I think I hit the delete button
instead of the new button. There's definitely only one profile in
Office X and that's the new one which is empty. Is it too late to try
and use Data Rescue? I haven't yet used the new profile. There's
nothing in the trash either.
Click to expand...

I believe they have a trial period so definitely give it a go. Let us know
how it works out.


--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
Top