deleting a mail message without opening entourage

Y

yrrey

Greetings,

I recently recieved a mail message which is crashing my entourage. Does
anybody know how I can delete the message without opening entourage.
editing the .mbox file for instance?

any help would be greatly appreciated.

Phoenix
 
M

Michel Bintener

Hi,

disabling the preview pane should do the job. That way, when you select the
message, Entourage does not try to load it, and therefore shouldn't crash.
Delete the message, empty the trash, then re-enable the preview pane.

Michel
 
M

Mark Steele

Another option, if the email is on an Exchange Server or other hosted POP
server, is to access the inbox via webmail (either OWA for Exchange systems,
or standard webmail if hosted).

You should be able to locate the offending email and delete - I also
recommend emptying your deleted items after deleting the email to purge it
from your system.

Regards

Mark Steele

On 12/30/05 3:34 AM, in article BFDAAF9B.10930%[email protected],
 
Y

yrrey

Thanks Michel,
however the preview pane is disabled and the message just shows up as a
blank gray line. any click on the line and crash! so i was thinking
the only way to delete it was through the backend somehow.

Phgoenix
 
B

Barry Wainwright [MVP]

Missing messages like this (and associated crashes) is a sure sign of
database corruption.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.
 
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