Deleting email

D

denlac

New to the forum.

In Entourage (Office 2004) v11.3.6 running Leopard. I cannot seem to delete certain emails in my inbox. I delete by right clicking then delete, by using the toolbar delete, by opening then deleting, flagging it as Junk then doing a delete, Moving to another folder. They remain in my inbox. I do a Purge Deleted items and they still remain.

The problem emails appear to be random (some corporate internal, some from outside, some SPAM that makes itself through).

Is there additional cleanup required?

Thanks in advance.
 
D

Diane Ross

In Entourage (Office 2004) v11.3.6 running Leopard. I cannot seem to delete
certain emails in my inbox. I delete by right clicking then delete, by using
the toolbar delete, by opening then deleting, flagging it as Junk then doing a
delete, Moving to another folder. They remain in my inbox. I do a Purge
Deleted items and they still remain.

The problem emails appear to be random (some corporate internal, some from
outside, some SPAM that makes itself through).

Is there additional cleanup required?
Click to expand...

Thanks for providing the additional info that you are using IMAP.

Try option-command-L. It does an (undocumented) "special" IMAP refresh.

More on using Entourage with IMAP:

<http://www.entourage.mvps.org/accounts/imap.html#imap_faqs>
 
D

denlac

Hi Diane,

That seemed to work, thanks a bunch. Any word if this will be fixed in the new release?
 
B

Barry Wainwright

Hi Diane,

That seemed to work, thanks a bunch. Any word if this will be fixed in the new
release?
Click to expand...

Nothing to fix - occasionally (through network errors or something similar)
the message list in Entourage gets out of sync with the server. This just
re-aligns it.

--
Barry Wainwright
Microsoft MVP (see <http://www.microsoft.com/mvp/> for details)
Visit the Entourage User¹s Weblog for Hints, tips and troubleshooting
information:
http://www.barryw.net/weblog/
 
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