deleting messages - emptying cache

G

graciana

Hi,

I use Entourage with an IMAP account, and lately have been having
trouble deleting messages from my inbox. Most of them can be deleted or
marked as junk or moved to folders, but there are few that just will
not go away. If I delete or move, the message will appear in the Trash
or appear in the folder, and it will disappear from my IMAP account
(when I check using webmail), but it stays in my inbox.

I've read through the forums and for similar problems, most people seem
to suggest either emptying the cache or rebuilding the database. I've
tried empty the cache, and it works marvelously-- but is there a way to
fix this problem so I don't have to empty my cache every day? I get
about 20 messages mysteriously stuck in my inbox every day, and it
drives me crazy so I keep emptying the cache, but that takes a long
time and I'd really rather just not have to do it.

Thanks so much for your help and advice!

grace
 
M

Mickey Stevens

I don't know why this would be happening regularly. Have you tried using
Command-L to refresh the message list? If that doesn't work, try using
Option-Command-L to repair the message list, which often fixes such issues.

Is your copy of Office up-to-date? See this page for information on the
latest updates:
<http://home.earthlink.net/~mickey.stevens/tutorials/update.html>

Try finding out what kind of IMAP server you are connecting to and post
back. That might be useful in troubleshooting the problem. This will often
work:
1. Go to Tools > Accounts, and open your IMAP account.
2. Copy down the name of your IMAP server.
3. click the "Advanced Receiving Options" button and write down the port #.
4. Open Terminal (/Applications/Utilities/Terminal)
5. Type in
telnet your.imap.server 143
(Replace your.imap.server with the IMAP server in your account settings, and
143 with a different port number if necessary.)
6. Depending on what kind of IMAP srrver you're connected to, it may
display the IMAP server software & version.

If that doesn't work, ask your system administrator for that information.

It might also help to Control-click the IMAP account icon in the Folder
List, Control-click it, select "Get Info" from the contextual menu, and copy
down the capabilities of your IMAP server, and post back with that
information.
 
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