deleting old addresses from "Mail" pop-up box

B

betsyrosen

I have no trouble deleting old (wrong) addresses from my Address book,
but they continue to appear when I am addressing a new email--which
means I often either choose the wrong address, or have to check my
Address book every time. How do I delete them permanently?
 
D

Diane Ross

I have no trouble deleting old (wrong) addresses from my Address book,
but they continue to appear when I am addressing a new email--which
means I often either choose the wrong address, or have to check my
Address book every time. How do I delete them permanently?
Click to expand...

These are the Most Recently Used (AutoComplete) list.

Entourage X and 2004: To clear ALL there is a preference in Mail & Compose: Clear List button. There is also an option in the preferences to
disable this feature all together.

Entourage 2001: There is no Clear List button.

Both versions: To clear a single address, add it exactly like the one that
is remembered to your address book and mark it as Junk (or assign category
Junk). You can just delete the address, but if you receive it again it will
just be added back. Marking as junk will permanently remove it from the
AutoComplete list.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
B

Barry Wainwright [MVP]

I have no trouble deleting old (wrong) addresses from my Address book,
but they continue to appear when I am addressing a new email--which
means I often either choose the wrong address, or have to check my
Address book every time. How do I delete them permanently?
Click to expand...

In Entourage X and 2004 there is an option in the preferences to clear this
address Cache (Mail & News prefs; Compose tab). You can also (in the same
place) turn off the display of these addresses (but still keep the Œauto
complete¹ of names in your address book).

In both Entourage v9 and in vX individual items can be removed by adding an
entry to the address book that EXACTLY matches the rogue entry in the
history list and then deleting it.

In entourage 2004, hitting the 'junk' button in the toolbar will remove the
address of that message from the cache as well.


Alternatively, just wait a few days/weeks. The remembered addresses are
prioritised by age & frequency and the list is limited to a maximum of 200,
so eventually your mistakes will fall out at the bottom.
 
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