Desperate for Help!!! Only one rule and it's not working!!!

D

Debra Clinton

I am STILL having a problem with ONE simple rule not working properly.

It specifies that ALL MESSAGES should be forwarded to a single email
address. There are NO OTHER RULES, and no schedule to delete messages from
any folders at any time.

The rule does forward the message, but it then either deletes it from both
the SENT and DELETED items folders, or it just doesn't register that an
email has been received.

There is no evidence - ANYwhere, in ANY folders - to show that it was
received at the source despite the fact that it is forwarding the message to
the second mailbox!!!

This is EXTREMELY problematic, as the individual does not know whether they
are getting any emails at the office until they get home at the end of the
day and find the forwarded messages at their home address.

I have no other choice but to move to another email client if this can't be
resolved, as the individual cannot just wait 24 hours to return their
messages.

I'm now desperate, as it has been going on for several weeks, and the
individual is getting very impatient.... Anybody's help would be greatly
appreciated!

Thanks in advance,

Debra
Dclinton atcambridge mgmtdot com
 
P

Paul Berkowitz

I am STILL having a problem with ONE simple rule not working properly.

It specifies that ALL MESSAGES should be forwarded to a single email
address. There are NO OTHER RULES, and no schedule to delete messages from
any folders at any time.

The rule does forward the message, but it then either deletes it from both
the SENT and DELETED items folders, or it just doesn't register that an
email has been received.
Click to expand...

Whoa. Before looking in the Sent or Deleted folders, what about the Inbox?
If there's only one rule, and all it does is forward the message, then the
original message should still be in the Inbox - unless it's being moved by
the Junk filter.

You don't say which version. If she, like you, is in Entourage 2004, then
the Junk protection moves Junk messages to the Junk folder. Have you looked
there? Maybe you should turn Junk filter off, or tell the rule to set status
to Not Junk, if it's going to make so much trouble (if that's what it is).

Is this a POP account - where the messages come into the Inbox "On My
Computer" - or is it an IMAP account, where the messages come into a
separate INBOX in the separate account folder in the Folders list. Why
aren't you telling us that? (You seem to be this person's tech support?) It
sounds like it might be an IMAP account.

If so, check the folder list in the left column and find the entry named for
the IMAP account. Open the disclosure triangle, In there you'll find a
separate INBOX, Junk folder (where this account's junk will be going to
automatically) and Sent folder, where the sent messages ought to be. If you
don't see any folders in that account, click just on the account entry, and
in the main window you'll see some dimmed folders. Select them (or
appropriate ones) and click Subscribe. Now you'll see them in the left list
too. Also go to Tools/Accounts/that account/Edit/Advanced, and set up where
the Sent, Deleted and Junk folders are mapped too.

It sounds to me as if this may be an IMAP account, where the server (as set
up by the IT people), are filing the messages in server folders that have
not been subscribed to in Entourage.

Or is this a Hotmail or Exchange account/ If Exchange, this is a whole
different kettle of fish and we really have to know the Entourage version.

You really need to provide some more information, here. Letting up on the
upper-case letters and exclamation points would help a bit too, if you can
manage.
There is no evidence - ANYwhere, in ANY folders - to show that it was
received at the source despite the fact that it is forwarding the message to
the second mailbox!!!

This is EXTREMELY problematic, as the individual does not know whether they
are getting any emails at the office until they get home at the end of the
day and find the forwarded messages at their home address.

I have no other choice but to move to another email client if this can't be
resolved, as the individual cannot just wait 24 hours to return their
messages.

I'm now desperate, as it has been going on for several weeks, and the
individual is getting very impatient.... Anybody's help would be greatly
appreciated!
Click to expand...


--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
D

Debra Clinton

Thanks for your response... I apologize for not providing more information,
but this is actually a second post to follow up my original one (I guess I
lost the thread...).

We are both using Entourage 2004 11.1.0 on OS X 10.3.

The account is a straightforward POP account, with no Exchange server, and
the very first place I checked was the Inbox, as I expected it to be left
there.

99% of the messages are forwarded, except for the occasional one. I've
checked every single folder on the system - including the Junk mail - but
it's a new account, so there are very few messages for it to get "lost"
amongst, even if I couldn't see it visually or using a search, as I have
done several times.

I have also checked that the messages are being sent to the business
address, and are not just direct replies to her home address, so that has
been eliminated as well.

These messages simply disappear after forwarding!

Is there anything such as a log that can be viewed, or is there any way to
view the headers to see if there is a clue as to why they are just
disappearing?

I am not a technician or IT support. I am simply trying to help a co-worker
with a problem, so I apologize for the lack of "etiquette" in using the
capitals, and hope no one was offended.

Any help from anyone would be sincerely appreciated.


Debra
D clinton atcambridge mgmtdot com
 
A

Alan Schaevitz

---------On 9/20/05 1:39 PM "Debra Clinton" said:
Thanks for your response... I apologize for not providing more information,
but this is actually a second post to follow up my original one (I guess I
lost the thread...).

We are both using Entourage 2004 11.1.0 on OS X 10.3.

The account is a straightforward POP account, with no Exchange server, and
the very first place I checked was the Inbox, as I expected it to be left
there.

99% of the messages are forwarded, except for the occasional one. I've
checked every single folder on the system - including the Junk mail - but
it's a new account, so there are very few messages for it to get "lost"
amongst, even if I couldn't see it visually or using a search, as I have
done several times.

I have also checked that the messages are being sent to the business
address, and are not just direct replies to her home address, so that has
been eliminated as well.

These messages simply disappear after forwarding!

Is there anything such as a log that can be viewed, or is there any way to
view the headers to see if there is a clue as to why they are just
disappearing?

I am not a technician or IT support. I am simply trying to help a co-worker
with a problem, so I apologize for the lack of "etiquette" in using the
capitals, and hope no one was offended.

Any help from anyone would be sincerely appreciated.


Debra
D clinton atcambridge mgmtdot com
Click to expand...
One thought: Are the messages being marked as Read when they are forwarded
and you have View > Unread Only checked?
 
D

Debra Clinton

Thanks for your reply, but that's not it either... I've already checked that
the View isn't set to just show Unread messages...

I appreciate your suggestion, though, because I'm not having any luck with
anything else...

Thanks anyway!

Debra
 
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