Dialing continues despite cable-only service

J

Judy Chucker

I do not have a dial-up modem account with any ISP, yet the modem continues
to dial out whenever the Entourage file is open. This is annoying because it
slows some processes, and interjects on top of my document, its ³A modem
failure has occurred² every 15 minutes. The only way I can prevent this is
if I quit Entourage altogether‹but then I lose out on the automatic mail
check that I run on my cable service. Any idea how to resolve this?

Thanks!

Jim
 
A

Alan Schaevitz

Go to System Preferences > Network > Show and pick Network Port
Configurations. Uncheck the Internal Modem box. Also, drag-and-drop to
reorder the choices to be in the order of your preference (assuming more
than one box is checked).
 
J

Joel Nelson

I do not have a dial-up modem account with any ISP, yet the modem continues to
dial out whenever the Entourage file is open. This is annoying because it
slows some processes, and interjects on top of my document, its ³A modem
failure has occurred² every 15 minutes. The only way I can prevent this is if
I quit Entourage altogether‹but then I lose out on the automatic mail check
that I run on my cable service. Any idea how to resolve this?

Thanks!

Jim
Click to expand...

What is set as the ³primary² (top) connection in the Network pane of System
Preferences? For cable modem, Built-in Ethernet should be the primary
connection. In System Preferences go to Network, then View ‹ Network Port
Configurations. Then look at the list of port configurations and see what
the order is. Built-in Ethernet should be on top, and Internal Modem
doesn¹t even need to be selected.
 
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