Disable "Sent Items" 3 YEARS broekn and counting?!

D

Disgusted

Can anyone tell me what good unchecking the "Save copies of sent messages int
he Sent Items folder" option is in Preferences...?

I turned off server copies of Sent Items for an IMAP account, but unchecking
this is like dancing in circles - no effect on sent mail! They keep being
saved. If this only works for POP accounts then why is it in PREFERENCES and
not in Tools->Accounts for POP accounts ONLY???

Worse yet, this was discussed back in '03 and is STILL BROKEN in the latest
v11.2.3(!!!)
http://groups.google.com/group/micr...9beac80a6e5/cdf2323fcd8295e9#cdf2323fcd8295e9

I just wasted tons of my and our customers' time trying to support a feature
that MS can't seem to get right (if not for the OBVIOUS box, then maybe we
could have said it wasn't supported). Thanks, MS...
 
P

Paul Berkowitz

The option for turning off SERVER copies of Sent Items on IMAP Accounts is
in the options for the account itself. Tools/Accounts/Mail/[the IMAP
acct]/Advanced. (In Entourage 2004, you can also get there via
Entourage/Account Settings.)

The very first option on that page is:

ˆ Store sent messages in this IMAP folder: <Sent Items (IMAP acct)>


That option is only checked if you have previously checked it and chose the
folder. It's not checked by default, as far as I know: I don't see how it
could be. Just uncheck it now - disable it - and your sent messages will
then be saved locally in the local Sent Items folder "On My Computer" if,
and only if, you have the preference (the one you object to) in
Entourage/Preferences/Compose to "Save sent messages in the Sent Items
folder" enabled. If you uncheck that preference too, your sent messages
won't be saved anywhere.

The option to save sent messages on the IMAP server HAS to be on a
per-account basis (i.e. within Tools/Accounts/[this account]) because people
can, and do, have more than one IMAP account, each with its own set of
folders. I have two IMAP accounts, and each has its own Sent folder (with
different names, too). This method of setting and unsetting the server Sent
messages has been in place ever since Entourage has existed, and since
Outlook Express before it introduced IMAP support.

It is true that the Compose preference panel does not explain that IMAP
account settings OVERRIDE the Sent messages preference. The language would
get pretty complicated if it did, but I suppose they should try. But it's
not true that it applies _only_ to POP messages. That's why it's not in
per-POP-account setting. It really does apply to the whole identity, where
not _overridden_ for specific IMAP accounts. If you uncheck the Advanced
option for Sent IMAP messages in an IMAP folder (Tools/Accounts/Mail/[the
IMAP acct]/Advanced), THEN the preference to save messages in the (local)
Sent Items folder in Entourage/Preferences/Compose does apply to those IMAP
as well as to POP messages. I suppose the pref could read something like:

ˆ Save copies of sent messages in the Sent Items folder, when not
specified in an IMAP or Exchange account folder

That might make things a bit clearer. I can pass this suggestion on, and it
might be spotted here too, but you can make the suggestion yourself via
Help/Send Feedback. Do not expect anything of this sort to change before the
next major release (i.e. every 2 or 3 years years). They do not consider
User Interface changes for minor updates.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
D

Disgusted

Just a few clarifications and confirmations...

1) Yes, as stated, the server-side is handled on a per account basis and
makes sense. That's not the issue presented.
The REAL issue is that if you turn that off, AND turn off the PREFERENCES
checkbox for saving sent mail, then Entourage simply decides to ignore you
and still stores them in the "On My Computer"/"Folders on My Computer" areas
- yes, EVEN with the PREFERENCE check box unchecked! That's more than
misleading, that's BROKEN!
That's the actual issue at hand.

2) Actually, ALL (Sent/Drafts in vX; add Junk in v2004) of these are
DEFINITELY checked by default for new IMAP accounts - try it on a new system
and/or trash your Office Identities folder (in Documents) and then open
Entourage to confirm...

3) Yes, we likely agree about specific account settings overriding global,
but you're confusing the issue. It is about EVERYTHING being OFF and
Entourage ignoring it, not one or the other or both being on and which one
overrides which. If you try it, it will make perfect sense:
a) The server copies are off in the account settings (IMAP account).
b)The global preferences to save sent mail is ALSO off
(PREFERENCES->Compose).
c) So, why does Entourage ignore this and still save copies (albeit
locally; in OUTBOX for vX, and, in Sent Items for v2004)?! That's just plain
sloppy programming and lacking QA.

I'm amazed that I'd have to suggest that they program do what it says it's
doing (and that their own QA missed it for over 3 years or more). No matter
how you phrase the PREFERENCES checkbox, it's just plain BROKEN...they don't
need to change the interface, they need to fix the BUG!
;^)

Thanks!

Paul Berkowitz said:
The option for turning off SERVER copies of Sent Items on IMAP Accounts is
in the options for the account itself. Tools/Accounts/Mail/[the IMAP
acct]/Advanced. (In Entourage 2004, you can also get there via
Entourage/Account Settings.)

The very first option on that page is:

ˆ Store sent messages in this IMAP folder: <Sent Items (IMAP acct)>


That option is only checked if you have previously checked it and chose the
folder. It's not checked by default, as far as I know: I don't see how it
could be. Just uncheck it now - disable it - and your sent messages will
then be saved locally in the local Sent Items folder "On My Computer" if,
and only if, you have the preference (the one you object to) in
Entourage/Preferences/Compose to "Save sent messages in the Sent Items
folder" enabled. If you uncheck that preference too, your sent messages
won't be saved anywhere.

The option to save sent messages on the IMAP server HAS to be on a
per-account basis (i.e. within Tools/Accounts/[this account]) because people
can, and do, have more than one IMAP account, each with its own set of
folders. I have two IMAP accounts, and each has its own Sent folder (with
different names, too). This method of setting and unsetting the server Sent
messages has been in place ever since Entourage has existed, and since
Outlook Express before it introduced IMAP support.

It is true that the Compose preference panel does not explain that IMAP
account settings OVERRIDE the Sent messages preference. The language would
get pretty complicated if it did, but I suppose they should try. But it's
not true that it applies _only_ to POP messages. That's why it's not in
per-POP-account setting. It really does apply to the whole identity, where
not _overridden_ for specific IMAP accounts. If you uncheck the Advanced
option for Sent IMAP messages in an IMAP folder (Tools/Accounts/Mail/[the
IMAP acct]/Advanced), THEN the preference to save messages in the (local)
Sent Items folder in Entourage/Preferences/Compose does apply to those IMAP
as well as to POP messages. I suppose the pref could read something like:

ˆ Save copies of sent messages in the Sent Items folder, when not
specified in an IMAP or Exchange account folder

That might make things a bit clearer. I can pass this suggestion on, and it
might be spotted here too, but you can make the suggestion yourself via
Help/Send Feedback. Do not expect anything of this sort to change before the
next major release (i.e. every 2 or 3 years years). They do not consider
User Interface changes for minor updates.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

From: Disgusted <[email protected]>
Newsgroups: microsoft.public.mac.office.entourage
Date: Sun, 23 Apr 2006 08:55:01 -0700
Conversation: Disable "Sent Items" 3 YEARS broekn and counting?!
Subject: Disable "Sent Items" 3 YEARS broekn and counting?!

Can anyone tell me what good unchecking the "Save copies of sent messages int
he Sent Items folder" option is in Preferences...?

I turned off server copies of Sent Items for an IMAP account, but unchecking
this is like dancing in circles - no effect on sent mail! They keep being
saved. If this only works for POP accounts then why is it in PREFERENCES and
not in Tools->Accounts for POP accounts ONLY???

Worse yet, this was discussed back in '03 and is STILL BROKEN in the latest
v11.2.3(!!!):
http://groups.google.com/group/microsoft.public.mac.office.entourage/browse_th
read/thread/1472e9beac80a6e5/cdf2323fcd8295e9%23cdf2323fcd8295e9

I just wasted tons of my and our customers' time trying to support a feature
that MS can't seem to get right (if not for the OBVIOUS box, then maybe we
could have said it wasn't supported). Thanks, MS...
Click to expand...
Click to expand...
 
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