Disappearing Mail

S

Stu Mark

I've been using Entourage for quite some time (since the end of 2003) and
I've never had a problem.

Today, my mail started to disappear. I had mail that arrived today (maybe
10 pieces or so) and I was able to view it. But then, about an hour ago, I
brought up Entourage and everything from today was missing. So I quit,
relaunched, but still the same problem. Additionally, the label for my
inbox told me that I had unread mail, but it didn't appear either (in other
words, the label for my inbox was bold and had the number 4 in
parentheses)... I tried rebooting, but no soap. I tried sending myself test
messages, and they appear as an unread message. But if I switch views (to
view another folder) and then switch back to my inbox, the unread test
message is gone. If I go to View and select Unread Only, no mail appears,
even though my inbox label tells me that there are unread messages. And the
more test messages I send, the higher the label number increases.

I'd appreciate any advice you may offer.

Thanks,

Stu Mark
Redondo Beach, CA
 
S

Stu Mark

I've been using Entourage for quite some time (since the end of 2003) and
I've never had a problem.

Today, my mail started to disappear.
Click to expand...

Also, I just noticed that selecting the Junkmail folder causes Entourage to
quit.

In pre-OS X I would delete the preferences and relaunch. Is there a way to
do something similar in OS X?

Thanks,

Stu
 
S

Stu Mark

In pre-OS X I would delete the preferences and relaunch. Is there a way to
do something similar in OS X?
Click to expand...

I found the Entourage preferences file. I quit Entourage, deleted the
prefs, relaunched, but no changes. I still can't see my unread mail as well
as my sent mail from today, and I still can't select my Junkmail folder.

Any other ideas?

Thanks,

Stu
 
C

cdjeff

I have been having a similar problem:

I am using Entourage X on a G5:

Today when I opened Entourage ALL of my emails in my inbox, sent,
deleted and trash were gone completely. Also all my addresses/contacts
were gone.

I went to the Microsoft site and did the "rebuild" thing to rebuild the
database. That didn't do anything, so I tried the "advanced rebuild"
with the same result.

I also checked the trash.... nothing in there looking like email
messages or databases. I have no idea where else to look or what else
to try.

I'm pretty upset since I really need my emails and addresses. Some of
the addresses are nowhere else, only in the emails.

A related topic would be, how do I back up my emails and addresses?

Any help you could provide would be greatly appreciated.

Thanks, CJ
 
S

Stu Mark

I've been using Entourage for quite some time (since the end of 2003) and
I've never had a problem.

Today, my mail started to disappear.
Click to expand...

Doing a rebuild (by launching with the option key held down) worked!

Thanks,

Stu
 
C

cdjeff

For whatever reason the "rebuild" thing did not work for me. Also,
where are the preferences for Entourage?

Thanks, Chris J.
 
S

Stu Mark

For whatever reason the "rebuild" thing did not work for me. Also,
where are the preferences for Entourage?
Click to expand...

Look for the file labeled "Entourage Preferences" located in the directory
labeled "Microsoft" in the directory marked "Preferences".

Good luck,

Stu
 
C

cdjeff

Update on disappearing and restoring lost emails:

I finally got ahold of someone at Microsoft. They had me do a "Find
file" search with the word "database". We found one that was about 50MB
with the right date on it (others were much older and not large
enough). It was located in the WRONG folder. So we simply moved it to
the right folder and everything magically appeared again after opening
the program. BIG sigh of relief.

When questioned why it was misplaced to the wrong location, there was
no definite answer. One possibility acknowledged was that the system
software update that I did recently, which also optimizes the entire
hard drive as part of it's automatic process, may have relocated the
file.... But this is not definite.

When asked about backing up emails two options are possible (in
Entourage X): Individual folders can be dragged to the desktop. This
creates files with the extension .mbox . These files can be opened in
MS Word and saved as word documents should one want to do that. Also
the entire database file can be copied elsewhere on a regular basis.

I was also advised to get the new update for Microsoft Office X since
it mainly has many security updates, but also provides additonal
stability for the entire suite of Office products. It is called 10.1.6
and located as follows: Go to www.mactopia.com . Select the "downloads"
option, go down to Office version X and select the security update
10.1.6 . This updates the entire suite of Office X products at one
time.

Thanks for your concern and help, Chris J.
 
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