don't see a rule, but email auto-sent to delete box

[Val]

Is there a way to identify a rule attached to an incoming
email? All email from a specific person sent to my boss
is automatically sent to her delete box but we can find no
rule that is sending it there. I have reviewed each of
her rules that she has created and none of them apply to
this person nor the subject nor any words contained in the
email or auto-signature. Has been an ongoing problem and
the only technical advice we've received at this point is
to delete all of her rules and start over. She wants to
avoid this due to the high number of existing rules.

Thanks!

vcarmich(remove this)@utmb.edu

 

[Francine Otterson]

Val,

I would agree that removing the rules may help to resolve the issue or at
least rule out the possibility of it being the issue.

You may also want to check Organize under Tools. Check if there is
anything listed under Using Folders. There may be something here that is
not showing up in Rules. Also, check to see if that address was not blocked
by the junk mail filter.

Finally, I would check to see if another Outlook profile is being used on
another system.

 

[Briar Rose]

Is there a way to identify a rule attached to an incoming
email? All email from a specific person sent to my boss
is automatically sent to her delete box but we can find no
rule that is sending it there. I have reviewed each of
her rules that she has created and none of them apply to
this person nor the subject nor any words contained in the
email or auto-signature. Has been an ongoing problem and
the only technical advice we've received at this point is
to delete all of her rules and start over. She wants to
avoid this due to the high number of existing rules.

Why don't you try turning off all her rules, rather
than deleting them? That way, if the problem still
happens, you'll have ruled out her rules as a problem.

If it doesn't happen, then you can selectively turn
her rules on one at a time (or turn on half, then
another half, and so forth) until you figure out which
rule is the culprit.

Constance L. Villani