Duplicate emails from pop account

H

Heather Gallegos

I set up a pop account (yahoo.bizmail) in entourage and always receive two
copies of each email in my entourage inbox. I can't find any preferences or
places to modify a setting. Is it entourage or Yahoo?

Thanks,
Heather
 
M

Mickey Stevens

Do you have multiple POP accounts set up in Tools > Accounts with the same
"Receiving mail" settings? If so, uncheck the "Include this account in my
'Send & Receive All' schedule" for all but one of the accounts, and remove
the "Receiving Mail" details as well.
 
H

Heather Gallegos

Ahh. That was it!!

Thank you!


Do you have multiple POP accounts set up in Tools > Accounts with the same
"Receiving mail" settings? If so, uncheck the "Include this account in my
'Send & Receive All' schedule" for all but one of the accounts, and remove
the "Receiving Mail" details as well.
Click to expand...
 
J

jrudin

Ok, I have this problem too, and I do have several accounts but they
receive mail from different sources and I don't think the duplication
is because of that. I just began using the 2004 test drive and
transferred my email over from v. X. What I think is happening is that
I had my Entourage set to remove messages from the server when they are
downloaded in v. X. Now, when I go to create that setting again
Accounts -> Edit Account -> Options, the option to remove the emails
from the server is greyed out. This is a POP account, by the way. So
every time I download messages I get additional copies of ones I
already have. Does that make sense, and can I fix this somehow?

Thanks,

Judy
 
D

Diane Ross

Ok, I have this problem too, and I do have several accounts but they
receive mail from different sources and I don't think the duplication
is because of that.
Click to expand...

Even though you had downloaded the emails with Entourage X, you had selected
to leave the messages on the server. Entourage 2004 did not know you had
downloaded these messages.

Tip: "Get all messages left on server" one final time on Office X, before
launching and using Entourage 2004. After doing this check "Allow online
access" to be doubly sure all messages are downloaded to Entourage X.
I just began using the 2004 test drive and
transferred my email over from v. X. What I think is happening is that
I had my Entourage set to remove messages from the server when they are
downloaded in v. X. Now, when I go to create that setting again
Accounts -> Edit Account -> Options, the option to remove the emails
from the server is greyed out. This is a POP account, by the way. So
every time I download messages I get additional copies of ones I
already have. Does that make sense, and can I fix this somehow?
Click to expand...

It's enforced on the Test Drive so that you won't lose any mail should you
decide not to buy the full version and go back to your previous mail client,
where all accumulated mail will download to update it.

Check out the FAQs for 2004 for more help on getting started with Entourage
2004:

<http://www.entourage.mvps.org/faq/2004.html#new2>
 
Top