Duplicate entries in message list (not duplicate messages)

M

Matthew Leingang

Hi,

I'm using Entourage 2004. I keep most of my work mail on an IMAP server and
leave it there. When I'm downloading message headers, sometimes I get them
more than once.

The first entry in the message list is the one which gets run through the
rules--categorized, projectized, etc. But the little envelope icon remains
in the pre-downloaded state, and there is no body to the message when I open
it. The second entry is the one which has the message body, but is not
categorized.

If I view the sources, I can see that the blank message has the same headers
as the complete message, but no message body. But I less'd my inbox on the
computer which contains the mail folder, and nothing seems awry; the message
headers and body are both there as normal.

If I try to delete the blank message by hitting the delete key, nothing
happens. If I try to delete the blank message by dragging it to a deleted
items folder, the full message disappears (and not the blank one).

Is there a way to keep this from happening? Barring that, is there a way to
get rid of the fractional message?

TIA,
Matt
 
B

Barry Wainwright

Hi,

I'm using Entourage 2004. I keep most of my work mail on an IMAP server and
leave it there. When I'm downloading message headers, sometimes I get them
more than once.

The first entry in the message list is the one which gets run through the
rules--categorized, projectized, etc. But the little envelope icon remains
in the pre-downloaded state, and there is no body to the message when I open
it. The second entry is the one which has the message body, but is not
categorized.

If I view the sources, I can see that the blank message has the same headers
as the complete message, but no message body. But I less'd my inbox on the
computer which contains the mail folder, and nothing seems awry; the message
headers and body are both there as normal.

If I try to delete the blank message by hitting the delete key, nothing
happens. If I try to delete the blank message by dragging it to a deleted
items folder, the full message disappears (and not the blank one).

Is there a way to keep this from happening? Barring that, is there a way to
get rid of the fractional message?

TIA,
Matt
Click to expand...

Right click on the mail folder and select 'repair message list'
 
M

Matthew Leingang

Right click on the mail folder and select 'repair message list'
Click to expand...

Thanks, worked like a charm. Is there a way to keep this from happening
again, because Repairing the Message List takes some time.

--Matt
 
P

Paul Berkowitz

Thanks, worked like a charm. Is there a way to keep this from happening
again, because Repairing the Message List takes some time.
Click to expand...

Get a better IMAP provider/server. Otherwise, no.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
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