e-mail receipt confirmation

P

petertrono

In Outlook you can send an e-mail and get a confirmation of receipt.
How do you do that in Entourage?
 
P

petertrono

Mickey said:
Entourage doesn't have that feature built-in, but you can manually add the
Return Receipt header to request one. Instructions for doing so are here:
<http://snipurl.com/w4m8>
Click to expand...

Thanks Mickey, it's really not the answer I was hoping for. That's a
lot of trouble. What are the software specialist's thinking? In
Outlook it was a valuable tool I used to verify the delivery of an
e-mail now I have no way (really) to know that e-mail was read by the
recipient. Now the recipient can claim "I never got the e-mail."
BAAAAAADDDDD deisign.

Thanks so much for your response. I've been searching for the answer
for 2 months!

Peter Trono
 
C

Chris Ridd

Thanks Mickey, it's really not the answer I was hoping for. That's a
lot of trouble. What are the software specialist's thinking? In
Outlook it was a valuable tool I used to verify the delivery of an
e-mail now I have no way (really) to know that e-mail was read by the
recipient. Now the recipient can claim "I never got the e-mail."
Click to expand...

They still could claim this even if you'd use Outlook, as not receiving
a receipt notification could mean:

1) the user hasn't received it

2) the user received it but their UA doesn't send receipt notifications
(eg an Entourage user not using Applescripts :)

3) the user received it but chose not to send a receipt notification
(eg a Thunderbird user)

4) an intervening MTA/firewall prevented them from being returned to you
BAAAAAADDDDD deisign.
Click to expand...

Well, that's SMTP for you...

Cheers,

Chris
 
B

Barry Wainwright [MVP]

Thanks Mickey, it's really not the answer I was hoping for. That's a
lot of trouble. What are the software specialist's thinking? In
Outlook it was a valuable tool I used to verify the delivery of an
e-mail now I have no way (really) to know that e-mail was read by the
recipient. Now the recipient can claim "I never got the e-mail."
BAAAAAADDDDD deisign.
Click to expand...

On the contrary - the facility has been omitted from Entourage because it is
too unreliable in the 'real world'. Outside of corporate exchange servers
support for DNR is close to zero - that's support in generating the request
and support in responding to them. If the feature was present, Microsoft
would get a lot more criticism because "it doesn't work".

DNR may well be useful to know that the guy upstairs in office 42 got my
expenses claim, but once you send mail outside your corporate network its
pretty much useless.
 
C

Colin Fox

Here is an easier way.

Go to Accounts->Edit Account (when you click on the account you want to get
the receipt for)->Options Tab

In the Additional Headers section, add Return-receipt-to in the Header box
and then in the Value box put your email address.

This works for me.

Colin
 
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