e-mails never arrive

[william]

It's happened now a couple of times. People send me e-mails that I never
get. The person phones me and says, "Did you get my e-mail?"

My answer is "No."

"OK, then I will resend it," they say. "When you get it give me a call."

An hour later I call and say, "Uh, I didn't get it.Why don't you read me the
e-mail address you have for me." After confirming that the e-mail address
they are using is correct, I say, "Why don't you delete my e-mail address,
reenter it, and then send me another e-mail."

Thirty minutes later I call and say, "Uh, I didn't get it."

This has happened to me twice in the last month, each time on a different
computer.

Can anyone help me resolve this anomaly?

Guy

 

[william]

By the way, I am using Microsoft Office Outlook 2003 with SP3 applied.

Guy

 

[DL]

Perhaps you have some rules configured?
Or maybe your ISP has spam filtering?

 

[Brian Tillman]

It's happened now a couple of times. People send me e-mails that I
never get. The person phones me and says, "Did you get my e-mail?"

What makes you think the problem is on your end? Chances are the problem is
theirs.

 

[william]

Nope. Neither of those.

Guy

Perhaps you have some rules configured?
Or maybe your ISP has spam filtering?

 

[John]

Most common problem with missing email is spam filter. Check your Outlook
spam filter. Btw, did the sender get an non delivery report?