Email accounts dissappear when computer is shut-off!

S

Sienna

I have a powermac G5, and just installed Office 2004 for Mac. I set up
all my accounts in entourage, and everything was fine, until I turned
off my computer! The next day when I turned it on, and went to open
entourage, I got the set-up screen, just like the first time I
installed it. All my emails were gone, all my sent mail, and my
folders on my mac were all gone. All I had was my 'welcome to
entourage' message. I thought this might be some weird fluke, so I set
all my accounts up again.

I usually don't turn my computer off every day, so that was about a
week ago. I turned my computer off last night, and now, when I went
into entourage, BAM! The same thing happened - I'm back at square one.
I had several email that I had saved that are now gone, plus my
calendar is wiped out and my address book.

Has anyone else had this problem? I checked for updates, but it shows
nothing. Should I re-install the whole office suite? Any suggestions
or help would be greatly appreciated.

Thanks,
Sienna
 
P

Prasanna

Hi,

Did you try switching identities?

Also check for the identities folder in the following location.

<Harddrive>/Users/Home folder/Documents/Office 2004 identities.

Check how many identities you have under this folder & if you see multiple
identities under this folder, try opening the those identities and check the
size of those identities.
 
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